Technical Support Specialist

20 hours ago


Reno, Nevada, United States Microsoft Corporation Full time

**About the Role**

We are seeking a skilled Technical Support Specialist to join our Customer Service & Support (CSS) organization. As a key member of our team, you will work closely with customers to resolve complex technical issues, using your expertise to deliver exceptional support experiences.

Our ideal candidate has excellent problem-solving skills, a strong technical background, and the ability to collaborate effectively with cross-functional teams. You will also have a passion for learning and professional development, with a drive to continuously improve your skills and expertise.

Key Responsibilities:

  • Investigate and resolve complex customer technical issues.
  • Collaborate with internal teams to identify and implement process improvements.
  • Develop and maintain technical documentation and training materials.

Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays.

Salary:** $65,000 - $85,000 per year



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