Dairy Hardware Support Professional
1 week ago
The QTI Group is partnering with a prominent dairy technology organization to fill the role of Hardware Technical Specialist.
OverviewThis position involves providing top-notch technical support for a network of dealers and users throughout the US and Canada. As a key member of our team, you will bridge the gap between technology and agriculture, helping dairy farmers navigate complex hardware issues.
The ideal candidate will be located in Visalia, CA, Tulare, CA, Southern Idaho, Western Washington, or Nevada, allowing for timely customer service on the West Coast.
Responsibilities- Respond promptly to service calls and inquiries, utilizing your expertise to troubleshoot hardware problems independently.
- Contribute to and participate in training sessions, both internally and for dealers/end-users.
- Be available for after-hours support on a rotational basis, covering one week every 7 weeks.
- Maintain open communication and follow-ups with hardware users (dealers and end-users), as well as internal staff members.
- Monitor daily service call statuses to ensure timely responses, accurate entry into the ticketing system, and closure.
- Comfortable traveling to customers across the United States for on-site training opportunities, installations, upgrades, and equipment repairs.
- A degree in Computer Science or a related field is desired.
- At least 2 years of experience in a technical customer support role, preferably focusing on hardware support.
- A strong interest in the dairy or agricultural fields is highly desirable.
- Excellent verbal and written communication skills, with the ability to guide non-technical individuals through basic troubleshooting steps.
- Familiarity with service ticketing systems and organizational skills to maintain accurate records.
- Knowledge of the dairy industry is beneficial but not required.
- Fluency in Spanish is an asset.
We offer a competitive salary of $62,500 - $67,000 per year, plus benefits including car allowance, paid internet and cell phone plans, paid individual personal health insurance, and bonus opportunities.
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