EU Technical Support Specialist

1 day ago


Reno, Nevada, United States H-Tech Supports Full time

Embark on a rewarding career as an EU Technical Support Specialist with H-Tech Supports, a pioneering tech company driving digital transformation globally. With our commitment to growth, reliability, and cutting-edge solutions, you'll play a crucial role in helping clients across 50+ countries stay ahead in the digital world.

About the Role

This freelance position offers competitive pay with all-inclusive compensation. As an EU Technical Support Specialist, you will be responsible for providing WAN/LAN network administration, enterprise wireless, cloud administration, Cisco ACI, and firewall administration.

Key Responsibilities
  • Design and provide WAN/LAN network administration, enterprise wireless, cloud administration (Azure), Cisco ACI, and Cisco/Palo Alto firewall administration.
  • Troubleshoot Level 3 and advanced network issues, perform callbacks, and ensure issues are resolved with appropriate solutions provided to customers.
  • Initiate improvements in tools (SolarWinds, Panorama, Prime, Cisco DNA, Infoblox) requirements gathering and processes.
  • Investigate causes, test solutions, and suggest solutions to reduce time taken to resolve network-related tickets.
  • Make recommendations based on analytics to improve performance and optimization of network infrastructure.
  • Manage new and existing equipment, hardware, and software upgrades.
  • Understand network support priorities and objectives and take an active role in accomplishing them.
Requirements
  • Proven experience in IT support or a related field.
  • Strong problem-solving skills and ability to work independently.
  • Excellent communication skills to effectively interact with clients and team members.
  • Familiarity with data center operations, wireless, and data communications.
  • Willingness to travel within Europe for on-site support as needed.
Estimated Salary Range

The estimated salary range for this position is approximately €40,000 - €60,000 per annum, depending on experience and qualifications.

Why Choose H-Tech Supports?

We offer a dynamic, innovative environment where you can grow your career and contribute to global digital transformation. Our team values teamwork, mutual respect, and social responsibility, ensuring that your passion for technology thrives.


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