Automotive Field Service Manager
5 days ago
MSX International, a leading provider of technology-enabled business process outsourcing services to automotive manufacturers, is seeking a highly skilled Automotive Field Service Manager to join its team. This exciting opportunity will be based in Santa Barbara/San Luis Obispo, CA, US.
The estimated annual salary for this role is $80,000 - $110,000, depending on experience.
Job Summary
- Provide technical assistance and fixed operations consultation to dealer personnel, fleet, and commercial customers.
- Motivate and lead dealer service personnel to higher levels of service and parts performance.
- Analyze data and create custom reports to improve customer satisfaction and operational efficiency.
Responsibilities
- Work closely with dealerships to reduce buybacks and improve repair times.
- Represent MSX International as a subject matter expert in litigation and buyback cases.
- Provide support for C.A.G. / engineering and recall/RSU follow-up and reduction.
Requirements
- 5 years of automotive experience required and Master Technician Certification or equivalent.
- Ability to travel up to 90% and communicate technical information effectively.
- Highly motivated, adaptive, and autonomous with the ability to deliver results.
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