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Automotive Service Advisor

1 month ago

Lansing, Illinois, United States River Oaks Chrysler Jeep Dodge Ram Full time
Service Advisor Opportunity at River Oaks Chrysler Jeep Dodge Ram

The Ed Napleton Automotive Group is seeking a skilled Service Advisor to join our team at River Oaks Chrysler Jeep Dodge Ram. As a critical role, you will serve as a liaison between our customers and technicians, presenting vehicle repair recommendations and ensuring excellent service.

Key Responsibilities:
  • Collaborate with customers to meet and address all vehicle maintenance needs
  • Prepare repair orders with transparent cost and time estimates
  • Provide timely and exceptional communication, keeping customers updated throughout the process
  • Communicate frequently with Technicians and Parts to ensure timely completion of work
  • Exhibit a positive attitude and strong work ethic with customers and co-workers
Requirements:
  • Exceptional customer service skills
  • Tech-savviness, with the ability to learn and utilize technology
  • Previous automotive service advisor experience is a plus, but not required
  • Must be 18 years of age or older to comply with the company driving policy
What We Offer:
  • Competitive pay plans above industry standard
  • Family-owned and operated, with 90+ years of business experience
  • Medical, dental, and vision insurance
  • 401k and additional benefits
  • No-cost, no-debt degree from Strayer University
  • Accrued vacation time
  • Discounts on products, services, and vehicles
  • Extensive and ongoing training with specialists

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.