Sales and Customer Service Representative
3 days ago
We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer service, promoting our wellness programs, and contributing to the growth and success of our business.
Key Responsibilities- Provide outstanding customer service and ensure a positive experience for all clients
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
- Support clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions
- Help grow and retain a client base through in-person and phone/email outreach
- Competitive base pay of $14/hour plus bonuses and commissions
- Employer-paid healthcare, including medical, dental, and vision plans
- Matching 401(k) plan
- Paid time off for full-time employees
- Employee referral bonus program
- Employee Assistance Program
- A flexible schedule for a better work-life balance
- In-depth product and service training
- A free massage, skincare, or stretch service each month
- 25-40% off all products
- High school diploma (or equivalent) and previous retail or sales experience (preferred)
- Critical thinking skills with excellent math and computer skills and the ability to multitask
- Great people skills and the ability to establish positive relationships with guests
- Supporters of total body care with a general knowledge of massage and skin care services
- Trained leadership that is invested in your success
- Award programs (like Sales Associate of the Year)
- A caring community that strives to celebrate individuality and share knowledge
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