Functional Support Analyst

1 week ago

Norfolk, Virginia, United States Abacus Service Corporation Full time
Job Description

We are seeking a highly skilled Functional Support Analyst to join our team at Abacus Service Corporation. The successful candidate will be responsible for providing functional support to end-users, working closely with technical teams to implement and upgrade our HRMS application, and ensuring the effective use of our agency's HRMS system.

Key Responsibilities:

  • Provide daily user support and troubleshooting of issues
  • Work with technical team and functional users to plan and upgrade or implement HRMS application
  • Functional liaison with technical team for issues or enhancements needing IT support
  • Work with functional users to ensure continuous effective use of agency's HRMS application
  • Assist users with utilizing additional delivered functionality
  • Assist with leading requirement analysis sessions to gather key business objectives
  • Work with team to continually build application business processes
  • Provide power user support in creation of advanced reports for team shared use
  • On-going review of regulatory changes; to include working with functional users to communicate, test and build of training in support of changes to application based on released updates and upgrades
  • Work with functional team to gather and document requirements to apply system solutions to business problems
  • Assist functional users in performing configuration changes, testing, training and business process documentation as needed
  • Provide continuous mentoring and knowledge transfer to functional users
  • Manage records created and received in compliance with the Hampton Roads Transit Records Management Policy and Procedures
  • Responsible for maintaining a general awareness of HRT's EMS
  • Responsible for handling all related job responsibilities in accordance to HRT's Environmental Policy, relevant EMS Standard Operating Procedures, and Emergency Management Plan

Requirements:

  • Proven experience as HRMS Functional Support analyst in the implementation of a HRMS ERP systems
  • Proven experience with full lifecycle implementation with a HRMS ERP system, such as PeopleSoft, Oracle, Workday, SAP, etc. and technical knowledge of ERP applications
  • Exemplified advanced knowledge in understanding of business requirements, processes and implementation approaches for three or more of the following HRMS core modules: Workforce Management, Benefits Admin, Payroll, Recruiting or Absence Management
  • Experience with configuring Workflow approvals
  • Demonstrated experience with implementing and managing application security for HRMS ERP system
  • Must be able to QA test development work and work with the technical development team to ensure customer requirements are met
  • Advanced knowledge of HR business practices, work flow analysis, business systems design, and process re-engineering
  • Proven experience in requirement gathering, fit/gap analysis, documenting design, test planning, test scripts etc....
  • Accountable and strong rapport with technical counterpart and user community
  • Willing to provide leadership in the development of functional skills in others through active knowledge sharing
  • Technical proficiency in developing user reports with HRMS ERP systems
  • Technical proficiency with SQL for reviewing data, troubleshooting and testing/validating source system data
  • Demonstrated ability to handle multiple priorities effectively and efficiently
  • Demonstrated skill in verbal and written communications
  • Excellent issue resolution (problem diagnosis), analytical and troubleshooting skills
  • Demonstrated commitment to and understanding of best practices in quality customer service

Software Knowledge and Skills:

  • Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential
  • Basic problem-solving skills associated with software applications used is expected
  • Software usage relevant to job duties will be evaluated

Qualifications:

  • BA/ BS degree in Business Administration or Management Information Systems or closely related field or the equivalent combination of education and experience required
  • Combined minimum of 7 years of operational experience supporting HRMS application
  • 6 + years proven ERP system implementation / upgrade experience
  • 2+ full HRMS Software Development Life Cycle (SDLC) implementations
  • Worked as HRMS Functional Lead 2+ implementation and/or upgrade projects

Nice to Have:

  • Experience working with a Transit agency
  • Public Sector experience

Licenses or Certificates:

  • Virginia Driver's License

Special Requirements:

  • This position is classified as essential personnel

FLSA Status :

  • Exempt

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires high-speed operation of keyboard devices. Also requires lifting and transferring of computer equipment as needed.

Unusual Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work involves meeting multiple demands on a timely basis.

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