Veteran Care Navigator
1 month ago
Centerstone is seeking a skilled Veteran Care Navigator to join our team. As a Veteran Care Navigator, you will play a critical role in providing in-person veteran peer support, assisting veterans and members of the armed services, and facilitating access and transitions in care.
Key Responsibilities- Provide services meeting quality standards and in compliance with various regulatory bodies as well as key performance indicators as required.
- Represent Centerstone to internal and external stakeholders, funders, and community partners; create relationships to successfully develop CCBHC programming; provide community education and consultation as needed.
- Support operations that allow Centerstone to meet all deliverables in the timeframes identified within the state contract for CCBHC to ensure fidelity.
- Participate in process reviews or in set up of new program processes as needed to ensure compliance with appropriate rules and to ensure quality clinical documentation.
- Contribute to the management of resource and provider network database.
- Support effective service integration and/or coordination across intensive, community-based behavioral health care settings, including with local Veterans Affairs (VA) health providers.
- Provide targeted case management and referrals for outpatient counseling services with providers using shared-decision making model to ensure patient care meets individualized needs and program compliance standards for CCBHC.
- Encourage eligible patients and their families to utilize Centerstone's programs while also identifying and addressing barriers to engagement using brief, solution-focused emotional support techniques.
- Demonstrate an ability to assess risk and deliver safety management interventions, including danger to self and others, to ensure the safety and stabilization of clients and to make appropriate referrals/linkages when clinically indicated.
- Military cultural competency and a well-developed understanding of resources within and outside the CCBHC is crucial.
- Engaging and energetic demeanor with skills in building professional community relationships.
- Skills in customer service techniques and professional etiquette.
- Skill in responsible team collaboration, time management and prioritizing tasks.
- Ability to problem solve complex issues and deliver effective decision making.
- Knowledge of community resources specifically related to Veteran Serving Organizations.
- Ability to effectively communicate via written, verbal, in-person, and virtual methods.
- Ability to attend in person meetings.
- Bachelor's Degree in human services field or 5 years of experience in the behavioral health field.
- Military Veteran status required.
- State Certified Veteran Support Specialist, or, willing and able to obtain the certification upon hire.
- Medical, dental, and vision health coverage.
- Flexible Spending and Health Savings Accounts.
- 403b retirement plan with company match.
- Paid time off and ten paid holidays.
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid).
- Diversity, Equity, and Inclusion employee resource groups.
- Continuing education opportunities.
- Employee Assistance Program.
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