Merchandise Business Leader

7 days ago


Buena Park, California, United States Knott's Berry Farm Full time
Job Overview:
Knott's Berry Farm is seeking a highly skilled and experienced Merchandise Manager to lead our retail operations. This role involves overseeing daily oversight and management of the park's Merchandise operations, ensuring profitability growth, safety requirements, world-class Guest service, and associate development and engagement.

Key Responsibilities:
- Directs daily operations and leads the Area Manager team to achieve associate, guest, and financial goals
- Develops and implements strategies that result in profitability growth and compliance with all state, federal, local, and company rules and regulations
- Establishes and implements visual merchandising plans for all merchandise locations, driving creative solutions to deliver unique shopping environments and compelling store displays/window that entice the guest
- Understands and drives appropriate metrics to assess business performance – Sales, Per Cap, ADT, Forecast, Budget (sales and KPIs) and Controllable Expenses (operating supplies, shrink, and payroll)
- Receives and responds to guest inquiries, concerns, and complaints; takes corrective action as needed to maintain excellent guest service and integrity of park policies

Requirements:
- Bachelor's Degree, focus in Business, Marketing, or Merchandising preferred
- At least 6-8 years of prior work experience working in the merchandise/retail industry
- At least 3-5 years of prior experience leading and supervising a large team
- Ability to work in a fast-paced environment, easily shift from strategic to tactical work, creative thinker, ability to work across decisions to achieve common goals, guest and associate focused
- Strong presentation skills
- At least 5% of travel required for position
- Ability to work nights, weekends, and holidays based on business needs

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