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Operations Coordinator

2 months ago

Sacramento, California, United States Back On Course Educational Services LLC Full time
Job Title: Operations Specialist

We are seeking a highly skilled and detail-oriented Operations Specialist to join our team at Back On Course Educational Services LLC. As an Operations Specialist, you will play a critical role in ensuring the smooth operation of our programs and services.

Job Summary:

The Operations Specialist will be responsible for managing the day-to-day operations of our programs, including client intake, assessment, and evaluation processes. This role will also involve developing and implementing program goals, policies, and processes to achieve optimal client outcomes.

Key Responsibilities:
  • Develop and implement program goals, policies, and processes to achieve optimal client outcomes
  • Manage client intake, assessment, and evaluation processes
  • Provide regular program updates, presentations, and reports to staff and stakeholders
  • Collaborate with staff to identify barriers to achievement of client objectives and create action plans to overcome them
  • Identify trends and assess opportunities to improve program operations processes and own execution
  • Anticipate and track operational risks and issues and provide strategic solutions
  • Lead the employee hiring, onboarding, and training processes
  • Communicate, collaborate, and consult with the Bookkeeping Specialist to achieve business financial objectives
  • Keep up to date with the current industry and market regulations, technology, trends, and forecasts
Requirements:
  • 2-3 years of experience in a human services-related field, program operations, or project management
  • A self-starter with an entrepreneurial spirit
  • Minimum of 1 year experience managing a team
  • Experience managing budgets and expenses
  • Statistical analysis experience
  • Grant and/or proposal writing experience
  • Excellent organizational, verbal communication, and writing skills
  • Aptitude to learn new software and systems
  • Ability to work seated in front of a computer for long periods of time
  • Ability to maintain confidentiality
  • Ability to successfully pass background check
Preferred Qualifications:
  • Project Management Professional certification
  • Familiarity and experience with online meeting software, online chat/instant messaging, and group sharing platforms (Zoom or WebEx, Slack, Microsoft Teams, etc.)
  • Statistical analysis experience
  • Spanish fluency
  • CPR certification
  • First Aid certification

Please direct any questions to [insert email] with the subject line Operations Specialist Application Inquiry.

Flexible work from home options available.