Operations Assistant Manager

2 weeks ago

Lincoln, Nebraska, United States Westlake Ace Hardware Full time
About Westlake Ace Hardware

Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located throughout the United States. Our company is built on a foundation of Core Values that guide our actions and decisions every day: Service, Passion, Respect, Integrity, Teamwork, and Excellence.

Job Summary

The Assistant Manager, Operations is responsible for managing overall store operations and achieving company goals and directives. This role is a key member of the store leadership team and plays a critical role in ensuring the success of the store.

Key Responsibilities
  • Customer Service
    • Provide positive representation of Westlake Ace Hardware to customers.
    • Proactively assist customers in solving problems and ensuring a positive shopping experience.
    • Greet customers entering and throughout the store, thank customers when finished, and when they are leaving the store.
    • Provide a friendly, outgoing demeanor and work well with customers and associates.
    • Ensure all calls and pages are answered promptly, courteously, and effectively.
    • Handle customer complaints and work to resolve problems with the customer while maintaining Westlake's best interest.
    • Possess excellent product knowledge and knowledge of store layout and location of products.
  • Store Operations
    • Ensure a positive, professional, and safe work environment for all associates.
    • Supervise the general operations of the entire store, including opening and closing procedures.
    • Assist with the implementation of Store Support Center programs and ensure successful Loss Prevention, Safety, and Internal Audits.
    • Work with the General Manager and Assistant Manager - Merchandising on all aspects of running the store.
    • Participate in weekly management staff meetings and communicate issues to the appropriate Store Support Center department with General Manager approval.
    • Assist with special projects within the district as set forth by the District Manager.
    • Implement new Standard Operating Procedures into store execution and ensure daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise areas.
    • Ensure that weekly price changes and label updates are completed timely and accurately.
    • Oversee all cashiering functions, including training, maintenance, audits, and reports.
    • Manage and direct preventative maintenance and repairs to maximize and protect all physical assets.
    • Visit competition to be familiar with their operations.
    • Perform all other duties as assigned.
  • Inventory & Merchandising
    • Assist to ensure forklift operations and receiving are completed in a safe and efficient manner.
    • Assist to ensure receiving, checking in, and stocking of merchandise adhere to best practices and Standard Operating Procedures.
    • Responsible for maintenance of back stock levels and assist to ensure cycle counts and negative on hand reports are completed timely and accurately.
    • Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
    • Assist with merchandise resets throughout the store and ensure all signage is current.
    • Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
  • Hiring & Training of Associates
    • Assist in training of all associates and actively recruit and promote the advancement of Westlake Ace associates.
    • Assist in hiring, training, scheduling, reviewing, rewarding, and coaching Head Cashiers and Cashiers with the approval of the General Manager.
  • Leadership
    • Manage all aspects of store operations in the absence of the General Manager.
    • Lead by example and be approachable by all associates and customers.
    • Participate in store meetings and communicate any merchandising, cost control, or sales ideas to the General Manager for follow-up.
    • Prepare and challenge yourself for future advancement.
    Requirements
    • High School or GED equivalent.
    • Previous retail management experience preferred, with hardware experience preferred.
    • Standing, walking, lifting (up to 25lbs), and climbing.

Compensation Details

$16 - $18 / Hour

Equal Opportunity Employer

Westlake Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability, and military discharge, or any other action covered by federal or state laws.

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