Customer Service Lead

2 weeks ago


Los Altos, California, United States Kisco Senior Living Full time
Lead Customer Service Representative

We are seeking a highly skilled Lead Customer Service Representative to join our team at Kisco Senior Living. As a key member of our customer service team, you will be responsible for providing exceptional service to our residents and their families.

Key Responsibilities:

  • Provide warm and friendly customer service to residents and their families
  • Manage and resolve customer complaints in a timely and professional manner
  • Collaborate with other team members to achieve customer service goals and objectives
  • Develop and implement customer service strategies to improve resident satisfaction

Requirements:

  • 2+ years of customer service experience
  • Proven track record of providing exceptional customer service
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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