Guest Services Representative
4 weeks ago
Mirbeau Inn & Spa is seeking a skilled Guest Services Agent to provide exceptional experiences for our guests. As a key member of our team, you will be responsible for ensuring a warm welcome and seamless check-in process for arriving guests, while also responding to questions and requests in a timely and professional manner.
Key Responsibilities:
- Provide exceptional customer service and ensure a warm welcome to all guests
- Verify room statuses, daily reservations, and note/follow up with special requests
- Perform daily checklists/tasks, count drawers, and prepare daily guest deliveries and amenities
- Register arriving guests, check-in, create key cards, direct and escort guests to their rooms
- Check-out departing guests, process payments, and answer billing questions
- Answer phone calls, transfer calls to appropriate department, answer emails, update daily pass-on logs and company newsletters
- Be informed of all resort services, outlets, hours of operation, and facilities to up-sell the facilities and provide information to guests
- Communicate with all departments on the billing of guest amenities during their stay
- Listen, acknowledge, and resolve guest concerns promptly, courteously, and professionally
- Maintain the front desk and office in an orderly and organized way
- Communicate all property happenings to the next shift
- Attend all scheduled meetings as deemed necessary by the resort
Requirements:
- Requires a neat appearance, pleasant personality, and ability to deal effectively with the resort, staff, and public
- Oral, written communication, computer, and organizational skills are required
- Must be able to stand for long hours and multitask under pressure
- Experience with Property Management Systems (PMS), customer service, and hotel/resort operations preferred
Benefits:
- 401K with a company match
- Medical, Dental, Vision and Life Insurance Plans
- Career advancement potential within company
- Paid time off for full time and part time employees, along with holiday pay
- Employee Assistance and Anniversary programs
- Discounted rates for services within Spa and Resort
- Work performance incentives
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