Guest Services Representative

4 weeks ago


Rhinebeck, New York, United States Mirbeau Inn & Spa Full time
Job Summary

Mirbeau Inn & Spa is seeking a skilled Guest Services Agent to provide exceptional experiences for our guests. As a key member of our team, you will be responsible for ensuring a warm welcome and seamless check-in process for arriving guests, while also responding to questions and requests in a timely and professional manner.

Key Responsibilities:

  • Provide exceptional customer service and ensure a warm welcome to all guests
  • Verify room statuses, daily reservations, and note/follow up with special requests
  • Perform daily checklists/tasks, count drawers, and prepare daily guest deliveries and amenities
  • Register arriving guests, check-in, create key cards, direct and escort guests to their rooms
  • Check-out departing guests, process payments, and answer billing questions
  • Answer phone calls, transfer calls to appropriate department, answer emails, update daily pass-on logs and company newsletters
  • Be informed of all resort services, outlets, hours of operation, and facilities to up-sell the facilities and provide information to guests
  • Communicate with all departments on the billing of guest amenities during their stay
  • Listen, acknowledge, and resolve guest concerns promptly, courteously, and professionally
  • Maintain the front desk and office in an orderly and organized way
  • Communicate all property happenings to the next shift
  • Attend all scheduled meetings as deemed necessary by the resort

Requirements:

  • Requires a neat appearance, pleasant personality, and ability to deal effectively with the resort, staff, and public
  • Oral, written communication, computer, and organizational skills are required
  • Must be able to stand for long hours and multitask under pressure
  • Experience with Property Management Systems (PMS), customer service, and hotel/resort operations preferred

Benefits:

  • 401K with a company match
  • Medical, Dental, Vision and Life Insurance Plans
  • Career advancement potential within company
  • Paid time off for full time and part time employees, along with holiday pay
  • Employee Assistance and Anniversary programs
  • Discounted rates for services within Spa and Resort
  • Work performance incentives


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