Customer Service Associate

3 weeks ago


Cincinnati, Ohio, United States Towne Properties Full time
About UsAt Towne Properties, we pride ourselves on being an employer of choice. Our team is growing, and we're looking for talented individuals to join us.

Position: Customer Service Administrator
Location: East Cincinnati District Office Cincinnati, OH
Schedule: Monday–Friday 8:00 a.m.–5:00 p.m.

This role offers the opportunity to serve as the primary point of contact for residents and homeowners in your portfolio.

Key Responsibilities:

  • Provide administrative support to Association Managers, including drafting correspondence, copying, and filing.
  • Address customer service inquiries and provide feedback to Association Managers.
  • Prepare newsletters, community mailings, and other clerical tasks.
  • Communicate with Board members regarding project updates and tasks.

Requirements:

  • At least one year of experience in customer service or administrative roles.
  • Strong written and verbal communication skills.
  • Proficiency in MS Office products.
  • Experience writing reports and business correspondence.
  • Ability to thrive in a fast-paced office environment while handling challenging situations with composure and a solutions-focused approach.
  • Valid driver's license, reliable vehicle, and auto insurance.
  • Willingness to undergo a drug and background check if offered the position.

Compensation Package:

  • Competitive Pay: $18 to $21 per hour based on experience, qualifications plus yearly bonuses.
  • Benefits: 401(k) with company match, paid holidays, vacation days, sick, and personal time.
  • Health & Wellness: Medical/Dental/Vision insurance options, and Flexible Spending Accounts.
  • Professional Growth: Access award-winning training and certifications to enhance your skills.
  • Inclusive Culture: Join a dynamic workplace built on teamwork, innovation, and mutual respect.

Towne Properties is committed to promoting from within, providing ample opportunities for career advancement through our Towne University programs.


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