Customer Service Representative B- Part Time

3 weeks ago

Clinton, Connecticut, United States Connecticut Water Full time

We are seeking a highly skilled Customer Service Representative B- Part Time to join our team at Connecticut Water. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, responding to their inquiries and concerns in a professional and efficient manner.

  • Key Responsibilities:
  • Provide excellent customer service by responding to customer calls and resolving their concerns in a timely and professional manner.
  • Interpret customer records and account history to respond to customer inquiries and complaints regarding transfers, billing, service, collection, and payments.
  • Utilize our Customer Information System to access data and generate reports to assist with customer concerns.
  • Provide coverage on an as-needed basis in the region office, performing duties associated with the reception desk and backup coverage.
  • Ensure compliance with all safety rules and regulations, including those outlined in the Company Safety Manual, OSHA regulations, and other state and federal guidelines.
  • Additional responsibilities as assigned.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: Demonstrated excellent customer service experience required.
  • Technical Skills: Must be fully proficient at an intermediate level or above in MS Office Outlook. Experience with proprietary Customer Information System (CIS) strongly preferred. JD Edwards experience a plus.
  • Soft Skills: Excellent data entry skills, including speed and accuracy. Attention to detail critical in all aspects of duties required. Excellent interpersonal and communication skills required. Strong organizational skills.

Compensation and Benefits:

  • Hourly Wage: Competitive hourly wage.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.

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