Enterprise Tax Support Specialist
5 days ago
Asure Software is seeking a highly skilled Enterprise Tax Support Specialist to join our team. In this role, you will provide expert support to our Enterprise tax service clients, ensuring compliance and resolving customer inquiries in a timely and accurate manner.
Key Responsibilities- Provide compliant resolution to customer inquiries, recommending solutions and training clients on system functionality.
- Establish and maintain partnerships with Enterprise clients, offering excellent and compliant support on tax knowledge, tax system functionality, and process and procedures.
- Respond to customer inquiries in an accurate and timely manner, meeting service level agreements as established by Asure.
- Assist in training Enterprise customers on the Asure Payroll Tax Management (APTM) product.
- Work closely with the team, other departments, and management to troubleshoot issues and assist in resolutions.
- Minimum 5 years of payroll tax payment and/or filing experience.
- Multi-state and multi-client local taxation experience.
- PEO experience preferred.
- FPC/CPP preferred.
- Experience in training and supporting clients preferred.
- Proficient attention to detail and organization skills.
- Established problem resolution, team building, and decision-making skills.
- Strong computer and technical skills, including Microsoft Office, Outlook, Salesforce, payroll software, and payroll tax software.
- Medical, Dental, Vision, HSA, FSA, effective day 1.
- Basic Life, A+D, and STD.
- 401K Program with matching.
- Employee Stock Purchase Program.
- PTO.
Asure Software is a leading provider of Human Capital Management (HCM) software and services. Our mission is to provide HCM solutions that help companies grow, while nurturing a culture of growth around us. We are committed to delivering awesome experiences to our customers, employees, and communities.
We are an equal opportunity employer and conduct criminal background checks at employment offer. We do not accept unsolicited resumes from agencies.
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