CRM Administrator

InsideHigherEd is seeking a highly skilled CRM Administrator to join our team. As a CRM Administrator, you will be responsible for the overall administration, configuration, and support for our institution's instance of Technolutions Slate CRM.

• CRM System Administration: Provide support of Slate's functionality in the areas of applications, event management, queries, form development, document management, communications, workflow maintenance, and data uploads.
• User Account Management: Administer user accounts, security settings, and access controls, ensuring data integrity and privacy.
• Requirements Gathering: Collaborate with cross-functional teams to gather CRM requirements and translate them into effective system solutions.
• Industry Best Practices: Stay updated on CRM industry best practices and emerging technologies to recommend system upgrades and enhancements.
• Documentation: Create and maintain comprehensive documentation for application processing in Slate, as well as data integration between Slate and other systems.
• Name Purchases: Process and support name purchases into Slate CRM, to include deduplication, testing, data integrity, etc.
• Technical Liaison: Serve as primary technical liaison for Slate CRM with internal campus systems and partners (i.e., IT, Financial Aid, Registrar, Student Life, etc.). Manage bridge bypass reports and process.
• Troubleshooting: Provide troubleshooting and issue resolution, collaborating with IT support teams when necessary.
• Additional Responsibilities: Support other new enrollment management initiatives and other duties as assigned.

• Education: Technical associate or bachelor's degree required.
• Experience: Previous higher education experience, preferably in the area of admissions and/or enrollment management.
• Technical Skills: Experience with enterprise systems or experience working with structured databases systems or websites, servers, etc.
• Software Proficiency: Proficiency with Technolutions Slate and Colleague preferred.

• Interpersonal Skills: Excellent interpersonal communication skills.
• Technical Support: Previous experience in an end-user technical support role preferred. Ability to work with people of varying technical skills.
• Customer Service: Proven customer service orientation combined with the ability to work well with others across departments and sites.
• Business Analysis: Understanding of workflows and the use of conditional logic to configure a system for varying user groups and applicant populations.
• Problem-Solving: Excellent business analysis and problem-solving skills.