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CRM Administrator
2 months ago
Reporting to the Director of Enrollment Events and Operations, the CRM Administrator is responsible for the overall administration, configuration, and support for the institution's instance of Technolutions Slate CRM. This role will be integral to CRM customization, development, cycle-preparation and training to support the strategic enrollment goals of the university. The position will work collaboratively to support the Enrollment Management leadership team and campus partners (Undergraduate Admission, Graduate Enrollment, Financial Aid, Information Technology, Institutional Effectiveness, Academic Colleges etc.) This role will provide overall management of the Slate CRM functionality including the configuration, maintenance, and continuous improvement of the CRM system to align with the university's goals and objectives.
Major Responsibilities:
- Provide support of Slate's functionality in the areas of applications, event management, queries, form development, document management, communications, workflow maintenance and data uploads.
- Administer user accounts, security settings, and access controls, ensuring data integrity and privacy.
- Collaborate with cross-functional teams to gather CRM requirements and translate them into effective system solutions.
- Stay updated on CRM industry best practices and emerging technologies to recommend system upgrades and enhancements.
- Create and maintain comprehensive documentation for application processing in Slate, as well as data integration between Slate and other systems.
- Process and support name purchases into Slate CRM, to include deduplication, testing, data integrity, etc.
- Serve as primary technical liaison for Slate CRM with internal campus systems and partners (i.e. IT, Financial Aid, Registrar, Student Life, etc.). Manage bridge bypass reports and process.
- Provide troubleshooting and issue resolution, collaborating with IT support teams when necessary.
- Support other new enrollment management initiatives and other duties as assigned.
- Technical associate or bachelor's degree required.
- Previous higher education experience, preferably in the area of admissions and/or enrollment management.
- Experience with enterprise systems or experience working with structured databases systems or websites, servers, etc.
- Proficiency with Technolutions Slate and Colleague preferred.
- Excellent interpersonal communication skills.
- Previous experience in an end-user technical support role preferred. Ability to work with people of varying technical skills.
- Proven customer service orientation combined with the ability to work well with others across departments and sites.
- Understanding of workflows and the use of conditional logic to configure a system for varying user groups and applicant populations.
- Creativity, initiative, excitement about leveraging the potential of CRM.
- Excellent business analysis and problem-solving skills.
All offers of employment with Valparaiso University are contingent upon clear results of a thorough background check. Background checks may include criminal history, motor vehicle reports, prior employment verification, and personal/professional references. If applicable to the position, background checks will also include credit history. Background checks will be conducted on all final candidates for employment.
To be considered for this position, you must upload:
- Cover letter
- Resume
- List of 3 professional references
- Answer all application questions
Please address the cover letter to:
Mike Targonski, Director of Enrollment Events and Operations
Valparaiso University
Valparaiso, Indiana
