Customer Service Representative

4 weeks ago


Bensenville, Illinois, United States Furniture Medic Full time
About Furniture Medic

Furniture Medic is a reputable company specializing in furniture and cabinet restoration services for builders, contractors, manufacturers, and insurance companies. We pride ourselves on providing exceptional craftsmanship and service to our customers.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Answer customer inquiries and provide solutions to their problems
  • Schedule appointments and maintain the workflow calendar for technicians
  • Work with walk-in customers and provide exceptional customer service
  • Maintain office supplies and equipment
  • Develop and implement effective communication methods to support day-to-day office workflow
  • Follow up with customers and track estimates and other communication
  • Utilize customer-centric business support software to manage customer interactions
  • Assist with maintaining social media platforms, including Facebook and Google
Benefits:
  • Paid training and career advancement opportunities
  • Great work environment and company culture
  • Cell phone stipend of $50.00 per month
  • Profit sharing after 1 year of full-time employment
  • Healthcare (medical and dental) - company pays 40% for individual coverage
  • Company-paid short and long-term disability
  • PTO (paid time off) after 90 days, earning 6 hours per pay period
Requirements:
  • Availability to work Monday to Friday, 8:00 AM to 4:30 PM, with a 32-hour/47-hour schedule
  • Previous experience in customer service, sales, or related fields
  • Ability to build rapport with clients and prioritize tasks
  • Positive and professional demeanor, with excellent written and verbal communication skills
  • Efficiency with computer programs, including Microsoft Office and Windows
  • Adaptability to a fluid work environment and ability to work independently
  • Valid driver's license with a minimum of 2 years of driving experience
COVID-19 Considerations:

We prioritize the safety of our team members and have implemented COVID-19 safety protocols based on CDC and U.S. Government guidelines.

Compensation: $22.50 per hour

Furniture Medic has been providing expert repair and restoration services for fine furniture, cabinetry, millwork, antiques, and more since 1992. Our restoration professionals have the skills, experience, and training to deliver exceptional results.



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