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Retail Team Leader

2 months ago

Marietta, Georgia, United States Lakeshore Learning Materials, LLC Full time
Job Overview

Company Overview

Lakeshore Learning Materials is recognized as a leading innovator in the educational materials sector across the nation. We specialize in delivering high-quality products tailored for both home and educational environments. As a thriving multichannel enterprise, we boast a robust online presence, numerous catalogs for early childhood and elementary education, over 60 retail locations, and an unparalleled sales team. Our continuous growth since our inception in 1954 is a testament to the dedication of our exceptional team members.

Position Summary

While a background in education is not mandatory, a willingness to learn is crucial. As a key member of the store management team, you will actively contribute to building a top-tier team, enhancing store sales, and ensuring an exceptional shopping experience for our customers—all within a dynamic and fast-paced retail environment that requires operational expertise. It is indeed a challenging role, but the rewards are significant.

Delivering outstanding customer service is not merely a goal; it is the core of our identity.
Our enthusiastic and approachable method of exceeding customer expectations is a defining characteristic of every Lakeshore Learning Store nationwide. Customers can always expect exceptional service paired with extensive product knowledge during their visits.

Our management teams exemplify leadership through action.
This principle is fundamental to the cohesion of our successful retail team. Every achievement, no matter how small, is worthy of recognition.

Key Responsibilities

Talent Development

• Recruit and nurture a motivated, sales-oriented team
• Participate in the training and development of new store associates

Service Excellence

• Exceed customer service expectations
• Gather and relay customer feedback regarding product usage in educational and home settings
• Cultivate lasting relationships with customers

Revenue Growth & Operational Efficiency

• Optimize sales and manage controllable costs
• Ensure visual merchandising and signage meet company standards
• Adhere to retail policies and procedures as outlined by the company

Qualifications

Essential Skills & Attributes

• A passion for delivering exceptional customer service
• A proactive and positive management approach, fostering teamwork
• Strong communication and training abilities
• Excellent organizational and time management skills
• Capability to exemplify and reinforce company standards with the entire team
• A strong desire to acknowledge and celebrate achievements, both large and small
• Ability to provide regular, constructive feedback to team members
• Capacity to receive and offer constructive criticism
• Proficiency in multitasking to address various demands simultaneously

Requirements

Qualifications

• Minimum of 1 year of relevant retail management experience
• Flexibility to work a part-time schedule, including evenings and weekends
• Familiarity with retail POS systems

Additional Information

What We Offer

• Competitive salary
• 401(k) retirement plan
• Generous employee discount
• Quarterly bonus program

At Lakeshore, we believe that our diversity strengthens us, and when everyone feels included and valued, we all succeed. We are committed to embracing our differences and fostering a diverse and inclusive community that reflects the teachers, families, and children we serve.

Equal Employment Opportunity Policy

We select individuals to join the Lakeshore family based on their skills, merit, and remarkable talent—regardless of race, color, creed, sexual orientation, gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. When equality is compromised, we all lose.