Legal Collections Coordinator

1 week ago

Chicago, Illinois, United States Swanson, Martin and Bell Full time
Position Overview

As a key member of the Accounts Receivable team at Swanson, Martin and Bell, you will play a vital role in managing client accounts and ensuring timely collection of outstanding balances. Your expertise in collections will contribute to maintaining the financial health of our firm.

Core Responsibilities:
  • Oversee a portfolio of accounts, ensuring effective reconciliation and collection of all outstanding amounts due from clients.
  • Conduct thorough reviews of aging accounts to identify and address overdue receivables.
  • Collaborate with Cash Receipts and Billing departments to resolve disputes related to unpaid invoices.
  • Foster and maintain strong relationships with attorneys, billing personnel, and cash receipts teams.
Key Duties:
  • Manage aged accounts receivable by reaching out to clients regarding overdue invoices and implementing necessary actions to resolve issues.
  • Address client inquiries regarding account balances and invoicing matters.
  • Provide management with updates on credit-related issues, including bankruptcy notifications and bad debt situations.
  • Prepare written recommendations for accounts that require escalation to collections, including detailed summaries of account history and necessary documentation.
  • Ensure accuracy in posting charges, payments, and adjustments within the billing system.
  • Document all relevant information in the billing system for future reference.
  • Support the Accounts Receivable Department through various accounting and clerical tasks, including contacting clients for collections and providing necessary statements or invoices.
  • Contribute to a collaborative team environment to meet departmental objectives and deadlines.
  • Resolve authorized deductions in a timely manner.
  • Verify and summarize receivables accurately.
  • Update collections reports on a weekly or monthly basis as required.
  • Analyze disputed issues with clients and recommend resolutions.
  • Ensure compliance with contract terms and conditions, notifying clients as necessary.
Additional Responsibilities:
  • Assist with special projects as needed.
  • Follow up on payment denials and underpayments, collaborating with payors to ensure proper processing of claims.
  • Monitor the collections process to document and record any adjustments or write-offs on client accounts.
  • Inform attorneys of delinquent accounts and actions being taken.
Qualifications:
  • High energy and perseverance are essential, maintaining professionalism in all client interactions.
  • A minimum of 2 years of experience in high-volume collections is required.
  • Strong organizational skills are a must.
  • Previous experience in a law firm setting is advantageous.

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