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Customer Relations Coordinator

2 months ago

Erlanger, Kentucky, United States Fischer Homes Full time

Job Summary

As a Customer Relations Coordinator at Fischer Homes, you will play a vital role in ensuring exceptional customer experiences. Your primary responsibility will be to provide top-notch customer service, addressing inquiries and concerns related to customers' warranties on their Fischer homes.

Key Responsibilities:

* Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
* Collaborate with the Warranty Department to ensure seamless communication and issue resolution
* Utilize process-oriented approaches to troubleshoot and resolve customer concerns
* Develop and maintain strong relationships with customers, fostering a sense of trust and loyalty
* Enter data accurately and efficiently, ensuring timely updates and record-keeping

Requirements:

* High School Diploma or equivalent
* 1 year of Customer Service experience
* Experience working in the homebuilding industry

Physical Demands and Work Environment:

* Must be able to use sensory skills to effectively communicate and interact with other Associates and customers
* Must be able to perform repetitive motions and use fine motor skills to operate office supplies
* Must be able to lift and carry approximately 20-25lbs unassisted
* Must be able to sit for long periods of time with low periods of reaching and standing

About Fischer Homes:

Fischer Homes is a leading homebuilder in the Midwestern and Southeastern states, recognized for its commitment to excellence and customer satisfaction. As a valued member of our team, you will have access to professional development training programs, tuition reimbursement, competitive compensation, and a comprehensive benefits package.

We value diversity and see each Associate as a team member and valuable asset. We select highly competent individuals to join our team, providing them with the resources, training, and development necessary to drive their success and determine their career paths.