Service Operations Manager
3 days ago
Job Title: Service Operations Manager
Weed Man Lawn Care, a leading lawn care company in Traverse City, Michigan, seeks an experienced Service Operations Manager to lead our team of lawn care technicians.
The estimated salary for this role is $60,000 - $80,000 per year, depending on experience.
Company Overview
Weed Man Lawn Care is North America's largest franchised lawn care company, dedicated to providing exceptional service and quality workmanship. Our team members are passionate about delivering top-notch results and making a positive impact in their communities.
Responsibilities
- Recruit, train, and supervise a team of lawn care technicians to ensure exceptional customer service and meet production requirements.
- Develop and implement programs and training to align technicians with departmental goals.
- Schedule, track, and report daily production and prepare regular reports for review with the Operations Manager.
- Perform quality control and maintain customer relationships, resolving concerns and making service recommendations in a timely manner.
- Participate in strategic planning and execution of departmental goals and objectives.
- Manage departmental budgets and resources effectively.
- Plan and execute successful door-knocking campaigns to drive business growth.
- Maintain a fleet of vehicles and equipment, and manage inventory levels.
- Evaluate and improve processes to ensure efficiency and productivity.
Requirements
- 3-4 years of supervisory experience in a related field.
- Previous experience in lawn care is an asset but not required.
- Strong technical knowledge and mechanical skills.
- Excellent communication, problem-solving, and time management skills.
- Valid pesticide applicator license or willingness to obtain one.
- Basic knowledge of MS Office.
- Valid driver's license with a clean driving record.
Benefits
- Starting wage based on experience.
- Health insurance plan.
- Dental and vision insurance plan.
- Life and AD&D insurance plan.
- Matching 401(k) with employer match.
- Paid time off.
- Paid holidays.
- Employee perks program.
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