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Customer Service Supervisor
2 months ago
We are seeking a highly motivated and enthusiastic Shift Leader to join our team at Dairy Queen Grill & Chill - Pascagoula, MS. As a Shift Leader, you will be responsible for providing exceptional customer service, leading by example, and ensuring a positive and safe work environment for our team members and guests.
Key Responsibilities:- Customer Service: Greet and welcome guests to the Dairy Queen brand, strive to exceed their expectations, and deliver fan-first service through timely and quality service.
- Team Leadership: Assist in the management of specific areas of the restaurant during scheduled shifts, pace the crew to high levels of performance, and resolve bottlenecks in workflow.
- Training and Development: Assist the General Manager and Assistant Manager(s) with training and coaching crew members to build a highly skilled and productive team.
- Restaurant Operations: Ensure that the restaurant is properly organized and staffed, create and maintain a positive, safe, clean, and inviting environment for guests and team members.
- Problem-Solving: Calmly solve guest concerns and embrace Dairy Queen's service recovery standards.
- Experience: Minimum 6+ months of high-volume quick-service restaurant experience required.
- Education: High School diploma or equivalent.
- Skills: Strong knowledge and application of safe food handling practices, ServSafe certification, highly organized and detail-oriented, and ability to work well under pressure.
- Physical Demands: Comfortable standing for entire shift and able to lift 50 pounds.
We offer a competitive salary, opportunities for advancement, and a fun and fast-paced work environment. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply.
