Client Services Representative I

4 weeks ago


Pascagoula, Mississippi, United States Canon Solutions America Full time
About the Role:

As a Client Services Representative I at Canon Solutions America, you will play a vital role in delivering exceptional customer service and ensuring the prompt delivery of various on-site work assignments. Your primary responsibility will be to provide customer satisfaction by performing daily, established maintenance processes and procedures for reprographic equipment at customer locations. This includes maintaining routine upkeep of equipment, evaluating equipment issues, and notifying the service department if unable to resolve. Additionally, you will be responsible for monitoring supplies, restocking inventory, and recording meter reads. Your strong focus on providing good customer service, combined with your ability to multitask and prioritize in order to meet deadlines, will make you an invaluable asset to our team.

Main Responsibilities:

  • Promptly inform supervisor of potential problems or customer concerns.
  • Review and respond to management and client requests via emails, phone calls, text messages, and verbal communication.
  • Provide excellent customer service and ensure customer satisfaction.
  • Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
  • Perform various tasks, including Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services, based on assigned location.
  • Attend cross-functional trainings to ensure ability to provide coverage when short-staffed.
  • Site responsibility and location of coverage may change based on client and/or division needs.


Requirements:

  • High school diploma, GED, or equivalent experience required.
  • Less than one year of related experience.
  • Basic computer skills/technical knowledge.
  • Ability to multitask and prioritize in order to meet deadlines.
  • Good customer service and communication skills.
  • Ability to work with minimal supervision.
  • Ability to work overtime as needed.
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
  • May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
  • Ability to lift up to 50lbs.
  • Ability to climb multiple flights of stairs (up to ft high).
  • Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.


What We Offer:

Canon Solutions America offers a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. We are an equal opportunity employer and comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

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