Field Sales Ambassador

5 days ago

Colorado Springs, Colorado, United States Rivian Full time
About Rivian

Rivian is a pioneering company dedicated to revolutionizing the automotive industry with its innovative electric adventure vehicles. Our mission is to empower people to explore the world while minimizing our impact on the environment.

Job Summary

We are seeking a highly motivated and customer-focused Field Sales Guide to join our team. As a Field Sales Guide, you will be the face of Rivian in our community, responsible for creating memorable experiences that drive customer engagement and sales. This role requires a high level of energy, initiative, and a deep understanding of the customer journey.

Key Responsibilities
  • Deploy Rivian's Sales Strategy: Implement our sales strategy at your location, generating demand and connecting with the broader community.
  • Brand Ambassador: Act as a Rivian brand and product specialist, evangelizing our mission and product vision to customers, fans, and community members.
  • Customer Support: Provide exceptional support to prospective customers, fans, friends, and Rivian owners throughout their journey with our brand and products.
  • Lead Management: Manage lead engagement, qualification, capture, and scoring to shepherd prospective customers through a sales pipeline.
  • Product Support: Manage general product support and event inquiries surrounding Vehicle Pre-Orders, Vehicle Configurations, Rivian Shop Orders, Retail Store Support, Demo Drive Scheduling, and additional support and pre-sales and ownership scope as assigned.
  • Customer Interaction: Engage with customers, asking open-ended questions to understand their needs and recommend suitable products and services.
  • Record Keeping: Maintain accurate and up-to-date customer records in our CRM system.
  • KPI Management: Accountable to KPIs that involve number of customer contacts handled, SLA responses, lead captures, demo drives scheduled, and any other goals that ensure the collective success of Rivian.
  • Customer Experience: Ensure customer experience is best-in-class: authentic, engaging, educational, and aligned with Rivian's core values and culture.
  • Operational Duties: Perform day-to-day operational duties, back-of-house upkeep, food and beverage support, shipping and receiving duties, general space upkeep, cleaning duties, and building or maintaining visual displays, and events as necessary.
  • Operational Framework: Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our community members and team.
  • Additional Projects: Take on additional projects, duties, and assignments as required and/or by request from the field leadership.
Qualifications
  • Customer Service Experience: 2 years of experience in customer service required; field marketing, sales, education, or hospitality environment preferred.
  • Age Requirement: At least 21 years of age.
  • Education: High School Diploma or GED required.
  • Flexibility: Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations.
  • Technical Skills: Experience using POS and CRM (e.g., Salesforce).
  • Driving Requirements: Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving record. If a driver's license isn't in the appropriate state, you must be eligible to obtain one within the first 60 days of employment.
  • Driving Record: No drug or alcohol-related driving incidents in the last 3 years; no more than 1 serious moving violation in the last 3 years; no driving-related suspensions or revocation of Driver License within a 3-5 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
  • Sales Licenses: Ability to obtain and maintain local sales licenses if applicable in your state.
  • Comfort with Large Vehicles: Comfortable operating large, high-performance vehicles and conducting demo drives with customers.
Competencies
  • Energetic and Enthusiastic: Energetic, enthusiastic, and engaging customer interaction style.
  • Technical Knowledge: Ability to understand and articulate concepts in the technology and automotive space.
  • Resilience and Critical Thinking: Resilience and ability to overcome objections using active listening and critical thinking.
  • Multi-Tasking: Ability to multi-task while providing exceptional quality of work.
  • Excellent Communication: Excellent written and verbal language skills in English, additional languages a plus.
  • Adaptability: Ability to learn quickly, thrive in a fast-paced environment, and adapt to changing timelines.
  • Customer Obsession: An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community.
  • Relationship Building: Ability to build and maintain relationships, solicit cooperation, and achieve results through collaboration while managing multiple projects simultaneously in a fast-paced, high-growth environment.
Physical Requirements
  • Working Conditions: Willingness to work in various working conditions, including being in a full-service retail center or unpredictable weather conditions.
  • Physical Exertion: Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
  • Hand Use: Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
  • Visual Requirements: Strong understanding of written and spoken English.
  • Visual Acuity: Ability to see, read, and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, or schematics.

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