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Custodial Operations Manager

2 months ago

Durham, North Carolina, United States SBM Management Services Full time
About the Role

We are seeking a highly skilled and experienced Custodial Operations Manager to join our team at SBM Management Services. As a key member of our facilities management team, you will be responsible for directing and implementing company programs and policies to ensure total compliance with contract duties between our company and customers.

Key Responsibilities
  • Program Development and Implementation: Develop and implement work schedules to ensure adequate service, prepare schedules for service personnel, and assign personnel to routes.
  • Physical Condition Evaluation: Inspect and evaluate the physical condition of establishments to ensure program compliance, including safety, quality, and service standards.
  • Inventory Management: Audit and maintain inventories of supplies and equipment, and investigate and promote improved equipment and methods.
  • Customer Service: Review customer requests for service, ascertain the cause of service requests, and address issues with management.
  • Policy Implementation: Implement organization policies and goals, and facilitate budget requests to identify areas for cost reductions.
  • Facilities Management: Inspect plant facilities, evaluate the use of space and facilities, and assist with plans, budgets, and schedule modifications.
  • Long-Range Planning: Participate in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements.
  • Contract Management: Assist with coordination of program specifications, requirements for proposals and contracts, and associated documents.
  • Metrics and Reporting: Collect data for preparing estimates, labor hours, expenses, and other metrics.
  • Safety and Compliance: Maintain a safe work environment for self and employees, and ensure compliance with local, state, and federal regulations.
  • Leadership and Communication: Direct supervisory management engaged in support of facilities programs, and act as liaison between company, customers, clients, employees, and subcontractors.
  • Contractor Management: Establish and maintain contact with contractors to ensure the smooth working of the contract process.
  • Meetings and Communication: Conduct and attend meetings to communicate top-down and bottom-up with customers, clients, and employees.
  • Human Resources: Assist with human resource concerns and issues.
Requirements
  • Experience: A minimum of two to three years of experience in facilities management or a related field, or equivalent combination of education and experience.
  • Education: A minimum of an A.A. degree with 2+ years of experience or a Bachelor's degree (B.A. or B.S.) with a minimum of one year related experience and/or training.
  • Certifications: CPR/AED/First Aid certification a plus.
  • Skills: Ability to effectively present information and respond to questions from groups of managers, customers, employees, and the general public. Bilingual in Spanish a plus. Ability to interpret technical instructions and deal with abstract and concrete variables. Knowledge of Spreadsheet software and Word Processing software. Customer service, problem-solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills. Knowledge of Microsoft Office and Computer Skills.