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Center Manager
2 months ago
European Wax Center/Wax Center Partners is seeking a Center Manager to oversee the daily operations of our waxing centers. As a key member of our team, you will be responsible for ensuring exceptional guest experiences, driving sales growth, and leading a team of talented professionals.
Key Responsibilities:- Develop and implement strategies to drive sales growth and improve guest satisfaction
- Lead and motivate a team of Guest Service Associates and Wax Specialists to achieve their personal best
- Manage the guest experience, resolving any issues in a timely and professional manner
- Analyze business trends to schedule staff and manage time off requests effectively
- Interview, hire, and train new associates as needed
- Own and be accountable for creating a positive work environment that increases productivity and reduces turnover
- Grow and encourage WCP culture within the center
- Provide an exceptional associate and guest experience
- 1-3 years of retail management experience, preferably with relevant industry experience
- Flexibility with work schedule, including mornings, evenings, and weekends; ability to work 40+ hours a week
- Demonstrated success in achieving selling and operational excellence by hiring, leading, retaining, motivating, and developing effective team members
- Highly resourceful, flexible, and able to solve problems promptly
- Ability to build and maintain relationships with associates and business landscape knowledge
- Excellent organizational and time management skills
- Experience coaching, developing, and motivating those around you
- Ability to develop and lead a team that drives results
- Ability to communicate effectively across multiple platforms at all levels
- Strong customer service orientation and an obsession with creating the ultimate Team Member and guest experience
- Proficient in Microsoft Office Suite
- Base salary of $50-52k + Bonus of $10,800 annually at goal + Commission of 2% on individual package sales
- 401(k) Retirement Savings Plan
- Medical, Dental, Vision, and Disability Insurance
- Paid Time Off
- Discounts on waxing services and retail products
- Free waxing during Wax Associate Training
- Advancement opportunities for those wanting to further their development within the organization
At European Wax Center, we're not just the Experts in Wax—we're also a career destination for those who are Champions of Confidence. Working at Wax Center Partners means being a part of one of the largest and most reputable companies in the beauty industry.