Debt Recovery Manager

3 weeks ago


Fort Worth, Texas, United States CREDIT SYSTEMS INTERNATIONAL, INC. Full time
Job Summary

Credit Systems International, Inc. is seeking a highly skilled and experienced Debt Recovery Manager to join our team in Fort Worth, TX.

About the Role

This full-time position requires the successful candidate to lead the Call Center's day-to-day operations, ensuring the efficiency and effectiveness of the operation. The ideal candidate will have a proven track record of success in a leadership role within the debt collections/call center industry.

Main Responsibilities
  • Leadership and Management: Function as a key member of the management team to provide value-added service to client companies. Collaborate with colleagues from Operations, Business Development, IT, Compliance, Human Resources, and Executive-level Managers to successfully meet client needs and manage the completion of assigned projects.
  • Training and Development: Provide one-on-one assistance and ongoing training and development for Supervisors in developing and improving leadership and motivational skills. Conducts QA call reviews as needed and in accordance with overall training goals. Develop and implement departmental performance targets and metrics such as quality assurance, customer satisfaction, and KPIs. Leverage analytics to support these goals.
  • Recovery Strategies: Develop, recommend, and implement plans to increase recoveries and reduce expenses, including specific campaigns, strategies, and collection techniques. Analyze and evaluate policies and procedures followed by the department and propose new policies/procedures and/or revisions to existing policies/procedures to ensure maximum operational efficiency.
Key Qualifications
  • Bachelor's degree or related field (or 5+ years of relevant work experience)
  • 5+ years working in a management capacity
  • Ability to thrive in a fast-paced, high-volume environment
  • Excellent interpersonal, written, presentation, and communication skills
  • Demonstrated experience and expertise in the debt collections/call center industry
  • Track record of success in a leadership role
What We Offer
  • Estimated Salary: $65,000 - $80,000 per year
  • Comprehensive benefits package, including health insurance, dental insurance, vision insurance, life insurance, wellness program, 401(k), paid holidays, annual vacation award, monthly flextime accrual, FSA, DCA, employee discount portal, discount retail club membership, and AT&T mobile discounts
  • Ongoing professional development and training opportunities

Credit Systems International, Inc. provides Equal Employment Opportunity (EEOC) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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