Equipment Finance Customer Service Representative

5 days ago


Jacksonville, Florida, United States First Citizens Bancshares, Inc. Full time

Job Summary:

This position works in a call center environment providing administrative and customer service support to the Equipment Finance Division of First Citizens Bancshares, Inc. The successful candidate will be responsible for:

  • Addressing customer inquiries and concerns in a timely and professional manner
  • Providing administrative support to the Equipment Finance team, including data entry and record-keeping
  • Collaborating with internal stakeholders to resolve customer issues and improve overall customer experience
  • Staying up-to-date on industry trends and regulatory requirements to ensure compliance

Key Responsibilities:

As a Customer Service Specialist for Equipment Finance, you will be the primary point of contact for customers seeking assistance with their equipment finance needs. Your responsibilities will include:

  • Responding to customer inquiries via phone, email, and in-person
  • Resolving customer complaints and concerns in a fair and timely manner
  • Providing product information and recommendations to customers
  • Collaborating with internal teams to resolve customer issues and improve overall customer experience

Requirements:

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced call center environment
  • Strong problem-solving and analytical skills
  • Knowledge of equipment finance industry trends and regulatory requirements


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