Community Experience Ambassador
2 weeks ago
The Shames Jewish Community Center on the Hudson is a non-sectarian community center providing meaningful experiences for individuals and families throughout their lives. We are a welcoming, inclusive gathering place that enriches the greater community through social, recreational, educational, social action, supportive service, wellness, and cultural programs and resources guided by Jewish values.
We are seeking an exceptional individual to join our team as a Community Experience Ambassador. This role plays a vital part in ensuring a positive environment for members, visitors, and colleagues by providing outstanding customer service and facilitating a warm, friendly, responsive community experience throughout the entire JCC.
Main Responsibilities:
- Meet and greet members, their guests, and visitors, and program participants and families, as they arrive
- Support the smooth operations of all welcome desk functions
- Manage guest inquiries, and escalate them to supervisor(s) and/or other teams, as necessary
- Assist members with purchases of retail goods and/or services
- Keep the Welcome Desk clean, orderly, and well-stocked with retail goods and promotional materials
- Assist with updating reference materials, such as safety guidelines and required logs and ledgers
- Support programs, and the cross-selling of programs whenever possible
- Provide an Exceptional Experience for our members and our community as per the Experience Initiative Guidelines.
- Adhere to the Code of Conduct
- Additional duties, as may be assigned by the supervisor
Education and Experience:
- A minimum of a high school diploma, or an equivalent combination of education and experience
- A strong customer service and sales orientation
- A team player, with the ability and willingness to take management direction, and to interact with others in a friendly, engaging, and professional manner
- A strong track record of consistently providing excellence in service, and quality of work
- Proficiency in using technology and/or office skills, as could be required on the job
- Experience working in high-performing, collaborative, and constructive teams
- Current CPR, AED, and First Aid certification is a plus
- Personal attributes of integrity and professionalism, as well as a commitment to and passion for customer service, and the JCC's mission
About Us:
The Shames Jewish Community Center on the Hudson has grown to be the center of Jewish community life in the Westchester Rivertowns, providing educational, social, cultural, recreational, fitness, and wellness programs for individuals of all ages, all faiths, and all backgrounds. It is a warm and welcoming place to be.
We are committed to keeping our members Moving, Learning, and Connecting through our state-of-the-art facilities, including a 75,000 square foot campus on a 6.6 acre property. Our membership of almost 1800 families from throughout Westchester County enjoys access to top-notch amenities, activities, and events.
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