Sales Representative

2 days ago

Webster City, Iowa, United States Gilcrest Jewett Lumber Full time
Job Title: Inside Sales Representative

Gilcrest Jewett Lumber is seeking a highly motivated and customer-focused Inside Sales Representative to join our team. As an Inside Sales Representative, you will play a critical role in assisting with new and existing customer sales, providing product support to outside sales representatives, and ensuring seamless customer experiences.

Key Responsibilities:
  • Respond to customer inquiries regarding product selection, placement of orders, prices, and quotations, complaints, and scheduling of deliveries and installations.
  • Initiate telephone calls to customers to generate sales and build relationships.
  • Obtain orders from customers and sales representatives, enter work orders, credit returns, return authorizations, pick tickets, and service requests, and file paperwork accordingly.
  • Coordinate purchase and delivery of special products, obtaining information on pricing specifications, uses, and availability.
  • Manage schedules for projects by coordinating with outside sales, jobsites, and assigned customers.
  • Maintain stock levels on the sales floor and in the stockroom.
  • Research credits, returns, and late payments as needed.
  • Check on back orders and resolve any outstanding issues, solve billing problems, and compile data for closing.
  • Handle special orders and advanced pricing, assist with pricing and special price lists.
  • Develop and grow professional relationships with customers.
  • Resolve jobsite issues and customer problems.
  • Comply with Company's attendance policy by maintaining regular and predictable attendance.
Requirements:
  • High School Diploma or GED required.
  • 1-3 years of experience in the building material industry with basic knowledge of products and applications required.
  • 1-3 years of inside sales experience preferred.
Competencies:
  • Accountability - holding self and others accountable to meet commitments.
  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
  • Courage - Stepping up to address difficult issues, saying what needs to be said.
  • Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals.
  • Financial Acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
  • Builds Networks - Effectively building formal and informal relationship networks inside and outside the organizations.
  • Persuades - Using compelling arguments to gain the support and commitment of others.
Travel Requirements:
  • 50% Travel, must be able to drive.

Gilcrest Jewett Lumber is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

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