Operations Manager

2 days ago

American Canyon, California, United States R&D Transportation Services Full time
Job Title: Operations Manager

At R&D Transportation Services, Inc., we are seeking an experienced Operations Manager to join our team in American Canyon, Napa County, CA. As a key member of our Quality Assurance Operations department, you will be responsible for managing the regional office, ensuring contractual compliance, and driving high-quality operations and customer service measures.

Key Responsibilities:
  • Administer regional office operations, service, control, and support human resource-related activities.
  • Manage staff to ensure all employees are clear on work priorities and activities, and maintain high levels of customer service.
  • Execute planning and operational activities to ensure branch goals and objectives are achieved.
  • Conduct daily huddles and communicate company goals, business strategies, new initiatives, and expectations to all staff.
  • Monitor performance to ensure regional office metrics are met and appropriate action plans are in place to enhance customer satisfaction.
  • Oversee controls and compliance, to effectively manage risk and ensure positive internal audit ratings.
  • Identify training needs, identify career progression opportunities, and partner with staff to create professional development plans, as well as perform supervisory duties, including performance evaluations, hiring, coaching, and advancing disciplinary action as appropriate.
  • Lead the recruitment/selection of staff across business operations roles within the regional office and onboarding.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding R&D, its clients, and communities represented, by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with personnel to uphold service standards.
  • Build partnerships with customers, resolve, and respond to escalated customer questions, complaints, and/or comments as they relate to the project area.
  • Prepare comprehensive reports, correspondence, and presentations.
  • Build and maintain strong business relationships with customers and vendors.
  • Generate reports and carry out special projects as requested to support organizational goals.
Requirements:
  • Bachelor's degree from an accredited college/university in business, planning, GIS technology, health and human services, or related fields.
  • Minimum ten years' progressively responsible experience in Compliance Management and/or Quality Assurance; five or more in a senior manager role or equivalent combination of education and experience.
  • Experience supporting branch sites or regional office locations; ability to guide and manage a team is required.
  • Proven leadership ability, industry-specific knowledge gained through experience.
  • Demonstrated management ability with team building and staff development and/or proven track record in project management leading team(s) to perform optimally in accordance with contractual/budgetary requirements.
  • Strong conflict resolution skills and techniques.
Knowledge:
  • Theories, principles, practices of passenger transportation planning in ADA compliance.
  • Applicable local, state, and federal laws, rules, and regulations; governing regional center transportation policy.
  • Applicable California Vehicle Code, California Code of regulations, and Title 17.
  • R&D transit operations, scheduling parameters, policies, and procedures.
  • Passenger transit system safety culture, operations, and scheduling.
  • Organization and processes of local, regional, and state government, including legislative regulations.
  • Financial, analytical, statistical, and mathematical methods and procedures.
Abilities:
  • Excellent problem-solving and critical thinking skills.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to respond effectively to the most sensitive inquiries or complaints.
  • Excellent numeracy skills that include advanced mathematics, algebra, geometry, statistics, and ability to interpret bar graphs.
  • Understand, interpret, and apply laws, rules, and regulations, policies, procedures, contracts, budgets, and labor agreements.
  • Analyze situations, identify problems, recommend solutions, and evaluate outcome.
  • Ability to communicate effectively orally and in writing.
  • Interact professionally with various levels of employees and outside representatives.
  • Professionally represent R&D before our customers.
  • Think and act independently.
  • Conduct comprehensive studies and analyses.
  • Establish and implement relevant policies and procedures.
  • Experience working with Geographic Information Systems (GIS) routing and planning technologies is preferable.
  • Computer proficiency in Windows 10/11 and Microsoft Office Applicants.
  • Working knowledge of payroll processing, use of Paychex (or equivalent) platform preferred.
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Position Requirements

Full-Time/Part-Time: Full-Time

Exempt/Non-Exempt: Exempt

Location: R&D Transportation Services, Inc. - American Canyon Office

About the Organization

Since 1991, R&D Transportation Services, Inc. (R&D) has successfully worked with California Regional Centers and School Districts to deliver a comprehensive brokerage model that consists of Scheduling, Billing and Contract Administration, Customer Service Center, and Quality Assurance for Field Operations. Although not a direct transportation service provider, R&D coordinates with vendors to ensure that they operate safe, reliable, and efficient transportation services for people with developmental and physical disabilities.

  • Operations Manager

    2 weeks ago

    American Canyon, California, United States R&D Transportation Services, Inc. Full time

    Job Title: Operations ManagerJob Summary:R&D Transportation Services, Inc. is seeking an experienced Operations Manager to oversee the daily operations of our American Canyon, Napa County office. The successful candidate will be responsible for managing a team of professionals, ensuring compliance with contractual requirements, and driving business...

  • Restaurant Operations Manager

    3 weeks ago

    American Canyon, California, United States Taco Bell Full time

    Job Title: Assistant General ManagerWe are seeking a highly motivated and experienced Assistant General Manager to join our team at Diversified Restaurant Group. As an Assistant General Manager, you will play a key role in supporting the General Manager in ensuring the smooth operation of our restaurants.Key Responsibilities:Oversee team members and Shift...

  • Landscape Operations Manager

    3 days ago

    American Canyon, California, United States LandCare Full time

    Production Manager Role at LandCareAs a Production Manager at LandCare, you will play a crucial role in ensuring the quality and efficiency of our landscaping services. This position requires strong leadership and communication skills, as well as the ability to oversee production planning, cost estimation, and materials procurement.Key...

  • Warehouse Operations Associate

    1 month ago

    American Canyon, California, United States WineDirect Full time

    {"title": "Warehouse Operations Associate", "content": "Job SummaryWe are seeking a highly motivated and detail-oriented Warehouse Operations Associate to join our team at WineDirect. As a key member of our Operations team, you will play a critical role in ensuring the efficient and accurate processing of client orders.Key ResponsibilitiesPicking and packing...

  • Warehouse Operations Specialist

    1 month ago

    American Canyon, California, United States G3 Enterprises Full time

    Job Summary:G3 Enterprises is seeking a highly skilled Warehouse Operations Specialist to join our team. As a key member of our warehouse operations team, you will be responsible for ensuring the efficient and accurate movement of goods and materials within our facilities.Key Responsibilities:Loads and unloads trucks, inspecting incoming parts for freight...

  • Construction Project Manager

    4 weeks ago

    American Canyon, California, United States Jobot Full time

    Job SummaryA leading construction company is seeking an experienced Grading Foreman to oversee and manage all aspects of construction projects from planning to implementation. The successful candidate will have a hands-on approach and be committed to the expansion and success of the business by implementing strategies that increase productivity and enable...

  • Warehouse Operations Specialist

    1 month ago

    American Canyon, California, United States WineDirect Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our Operations team as a General Warehouse Associate (Seasonal) at our American Canyon, CA office.Key ResponsibilitiesOrder Fulfillment: Efficiently and accurately pack client orders, utilizing pick sheets, work orders, and/or RF devices as necessary to confirm...

  • Clinical Trials Research Nurse Manager

    4 weeks ago

    American Canyon, California, United States CMP Full time

    Job Summary:The Clinical Trials Research Nurse Manager position plays a crucial role in the administrative leadership and direction of the operational aspects of a large and/or multiple regional clinical trials program. This position oversees clinical trial research activities of non-physician research personnel in a manner that effectively maximizes quality...

  • Clinical Trials Research Nurse Manager

    4 weeks ago

    American Canyon, California, United States Kaiser Permanente Full time

    Job Summary:The Clinical Trials Research Nurse Manager position plays a crucial role in the administrative leadership and direction of the operational aspects of a large and/or multiple regional clinical trials program. This position oversees clinical trial research activities of non-physician research personnel in a manner that effectively maximizes quality...

  • Nurse Manager ICU

    4 weeks ago

    American Canyon, California, United States Kaiser Permanente Full time

    Job Summary:External Candidates Eligible for Sign On BonusKaiser Permanente seeks a skilled Nurse Manager to oversee the day-to-day clinical operations of our ICU department. As a key member of our leadership team, you will be responsible for ensuring the highest quality of care is provided to our patients while maintaining compliance with federal, state,...

  • Nurse Manager ICU

    4 weeks ago

    American Canyon, California, United States Kaiser Permanente Full time

    Job Summary:Kaiser Permanente is seeking a skilled Nurse Manager to oversee the daily operations of our ICU department. As a key member of our leadership team, you will be responsible for ensuring the highest quality of care is provided to our patients while maintaining compliance with federal, state, and local regulatory requirements.Key...

  • Nurse Manager ICU

    4 weeks ago

    American Canyon, California, United States Kaiser Permanente Full time

    Job Summary:Kaiser Permanente is seeking a skilled Nurse Manager to oversee the daily operations of our ICU department. As a key member of our leadership team, you will be responsible for ensuring the highest quality of care is provided to our patients while maintaining compliance with regulatory requirements and departmental policies.Key...

  • Production Manager

    7 days ago

    American Canyon, California, United States Mezzetta Full time

    About UsMezzetta, a national leader in specialty olives, peppers, and sauces, is seeking a talented Production Supervisor to join our team. Since 1935, we've been dedicated to bringing happiness to everyday life and inspiring connections over food.The RoleThe Production Supervisor will lead our team to produce high-quality finished goods that meet or exceed...

  • Environmental Health and Safety Professional

    3 weeks ago

    American Canyon, California, United States The Judge Group Full time

    Environmental Health and Safety ManagerOur client is seeking an experienced Environmental Health and Safety Manager to join their team. As a key member of the organization, you will play a crucial role in safeguarding employees, the community, and the environment.Key Responsibilities:Develop and implement site-specific Health and Safety programs,...

  • EHS Professional

    2 weeks ago

    American Canyon, California, United States The Judge Group Full time

    Job Title: EHS ManagerOur client, a leading manufacturing company in Northern California, is seeking an experienced EHS Manager to join their team. As a key member of the organization, you will be responsible for developing and implementing site-specific Health and Safety programs, collaborating with cross-functional teams to align objectives, and training a...

  • Operations Manager

    3 weeks ago

    Canyon Country, California, United States The Flying Locksmiths Los Angeles Full time

    Job Title: Operations ManagerJoin The Flying Locksmiths Los Angeles team as an Operations Manager and take on a challenging role that requires strong leadership and communication skills. As an Operations Manager, you will be responsible for ensuring maximum productivity, controlling expenses, and shrinkage, and remaining compliant with company procedures.Key...

  • Service Director Home Health Hospice

    4 weeks ago

    American Canyon, California, United States CMP Full time

    Job Summary:As the Service Director Home Health Hospice, you will serve as the Administrator of the Home Health/Hospice Agency, responsible for multiple medical center facilities and managing the operations of Home Health/Hospice departments across Service Areas. You will plan, organize, direct, evaluate, and coordinate Home Health/Hospice programs,...

  • Per Diem Pharmacist

    3 weeks ago

    American Canyon, California, United States Soliant Full time

    Job OpportunityWe are seeking a Per Diem Pharmacist to provide coverage on an as-needed basis in the North Bay area. This position is ideal for a flexible pharmacist willing to work within the region, typically receiving 1-2 shift requests per week.ResponsibilitiesFulfill pharmacist duties, including dispensing medications, counseling patients, and ensuring...

  • Data Analyst

    3 weeks ago

    American Canyon, California, United States Last Bottle, Inc. Full time

    About the RoleWe are seeking a highly skilled Data Analyst to join our team at Last Bottle Wines Inc. as a key member of our Digital Beverage Group (DBG). As a Data Analyst, you will play a pivotal role in shaping the future of our ecommerce operations by managing and optimizing product data across all our retail properties.This is a unique opportunity to...

  • Data Analyst

    4 weeks ago

    American Canyon, California, United States Last Bottle, Inc. Full time

    About the RoleWe are seeking a highly skilled Data Analyst to join our team at Last Bottle Wines Inc. as a key member of our Digital Beverage Group (DBG). As a Data Analyst, you will play a pivotal role in shaping the future of our ecommerce operations by managing and optimizing product data across all our retail properties.Your expertise in analyzing...