Operations Director

4 weeks ago

Canyon Country, California, United States The Flying Locksmiths Los Angeles Full time
Job Title: Operations Manager

At The Flying Locksmiths Los Angeles, we are seeking an experienced Operations Manager to oversee the daily operations of our locksmithing and security solutions team. The ideal candidate will have a strong background in access control, locksmithing, and security solutions, with excellent leadership and communication skills.

Key Responsibilities:
  • Oversee the professional growth and development of team members.
  • Recruit, hire, and train a team of skilled Service Technicians.
  • Motivate team members to provide exceptional customer service.
  • Enhance productivity levels and market products to increase sales and profits.
  • Assist commercial accounts with selecting merchandise and provide training and development as needed.
  • Visit commercial accounts to ensure service and delivery are met.
  • Develop new accounts through face-to-face and telephone contact with potential customers.
  • Ensure all company policies and loss prevention procedures are followed.
  • Maintain a safe working environment and ensure team members are implementing safe practices.
  • Ensure appropriate documentation is generated for each sale.
  • Comply with safe driving rules and procedures and ensure team members have approved driver status.
  • Properly maintain company vehicles and report any maintenance issues.
  • Follow proper accident procedures.
  • Provide feedback on team member performance to the owner.
  • Address commercial customer concerns and resolve them in a timely and confidential manner.
  • Process returns and reconcile accounts.
  • Communicate team member issues and concerns to the owner in a timely and confidential manner.
  • Adhere to and ensure team members follow company dress code standards.
  • Direct and oversee the work of one or more Service Technicians who perform locksmithing and security solutions work.
  • Assure quality customer service.
  • Perform locksmithing and security solutions work as needed to supplement service needs.
  • Provide support in bidding potential job opportunities by performing site visits, completing assessments, and entering information into the Flight Control System.
  • Assure all appointments, customers, and partner information is properly entered into the company software program.
Requirements:
  • Minimum of 10 years experience in access control locksmith, security solutions, or other skilled trades or comparable experience or training.
  • Effective leadership and communication skills.
  • Strong decision-making ability.
  • Ability to foster and maintain a positive environment that develops and engages team members and generates sales.
  • Detail-oriented and organized.
  • Good relationship-building skills with a diverse population including all customers, partners, technicians, and company employees.
  • Good written and verbal communication skills.
  • Ability to manage multiple functions at the same time and maintain good organizational skills.
  • Able to work with minimal supervision, both individually and as part of a team.
  • Ability to work all hours of operation and meet physical job aspects with or without reasonable accommodation.
  • Excellent project management skills.
  • Ability to effectively manage third-party vendors.
  • Basic computer proficiency including Microsoft Word, Excel, and Outlook.
  • Working knowledge of CRM systems such as SalesForce.
  • Ability to drive in compliance with company vehicle policy.
Physical Requirements:
  • Must be able to fluently understand, speak, and write English; Spanish is a bonus.
  • Ability to push, pull, and lift at least 50 lbs.
  • Ability to kneel, crouch, and stoop.
  • Ability to reach above and below the shoulders.
  • Ability to use hands and fingers to grasp, twist, and pull.
  • Ability to climb a ladder and work above ground.
  • Withstand external weather conditions year-round.

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