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Financial Aid Consultant

2 months ago

Cedar Rapids, Iowa, United States Kirkwood Community College Full time
Salary: $51,390.00 Annually

Location: Kirkwood Regional Center

Job Type: Full-Time Board-Approved

Division: Student Services

Department: Financial Aid

JOB GOAL:

To enhance the college's mission and strategic initiatives through effective decision-making and continuous improvement.

GENERAL JOB SUMMARY:
This role is pivotal in fulfilling the College's dedication to creating a welcoming and accessible environment for a diverse student body. Financial Aid Consultants are tasked with guiding students through the various resources available to support their educational pursuits. This position demands a high level of independent judgment, initiative, organization, and problem-solving capabilities. The ideal candidate will work collaboratively with faculty and staff to ensure students have the necessary resources to achieve their academic goals while also providing education and outreach.

CORE COMPETENCIES:
  • Advocate for Continuous Improvement - empowering individuals to identify excellence opportunities.
  • Collaborate with Accountability - working together with a commitment to ownership and responsibility.
  • Champion Service - anticipating needs and fostering a welcoming, diverse, and inclusive atmosphere.
  • Perseverance - dedication to excellence even amidst challenges.
  • Leadership - influencing positively, regardless of title.
DUTIES/RESPONSIBILITIES:
  • Maintain current knowledge of federal and state financial aid regulations.
  • Develop personalized financing plans for students: assist in navigating the financial aid process, identify financial resources, and support academic planning.
  • Provide tailored support and skill development related to financial aid and academic planning, referring students to appropriate resources.
  • Monitor student progress and teach essential financial literacy skills and requirements for academic success.
  • Empower students with problem-solving skills to foster academic and financial independence.
  • Consult with faculty and staff regarding financial considerations affecting students.
  • Support staff with financial aid inquiries.
  • Assist in processing financial aid documentation.
  • Help manage calls to the Student Services Call Center as needed.
  • Maintain knowledge of degree audits to assess student academic progress.
  • Create and deliver informative presentations on financial aid processes and regulations.
  • May assist with Professional Judgment determinations regarding financial aid eligibility.
  • Advise students on enrollment policies and procedures.
  • Perform additional related duties as assigned.
PERFORMANCE EXPECTATIONS:
  • Provide exceptional customer service and represent the department positively.
  • Demonstrate self-motivation with strong time-management and organizational skills.
  • Communicate effectively, both orally and in writing, with awareness of the audience.
  • Commit to understanding diversity and building engagement strategies that welcome varied perspectives.
  • Possess the ability to interpret complex financial aid situations and use independent judgment to assist students.
  • Effectively communicate complicated processes to individuals with limited understanding.
  • Have a solid understanding of accounting and bookkeeping practices.
  • Maintain a positive demeanor under pressure.
  • Value working with individuals from diverse backgrounds and experiences.
PHYSICAL ACTIVITIES:

This position involves working in an office environment, requiring occasional standing, pushing, pulling, and grasping. Frequent activities include reaching and close visual work, while constant activities involve sitting, walking, repetitive motions, talking, and hearing.

MINIMUM QUALIFICATIONS:
  • Bachelor's degree
  • Strong interpersonal and communication skills
PREFERRED QUALIFICATIONS:
  • Bachelor's degree in Education, Counseling, Psychology, Sociology, Human Services, or a related field
  • One year of experience in financial aid
  • One year of full-time experience in higher education
EEO AA/STATEMENT:

Kirkwood Community College is committed to a policy of non-discrimination in its programs, activities, and employment based on race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family status. For inquiries related to compliance, please contact the Vice President of Human Resources and Institutional Effectiveness.

WHY KIRKWOOD:Kirkwood Community College values a diverse workforce and unique perspectives within its community. The college is an innovative educational leader, striving to remain affordable and accessible, offering over 140 majors and programs. Kirkwood serves approximately 16,000 annual college-credit students while maintaining competitive tuition rates. All degree-seeking students are eligible for federal financial aid, and the college provides over $3 million in scholarships annually to students from diverse backgrounds.