Technical Support Specialist

2 months ago

Manteno, Illinois, United States GFF Full time
Job Summary

We are seeking a highly skilled Technical Support Analyst II to join our team at GFF. This is an hourly position in Manteno, IL that reports to the IT Manager and will assist in all information technology related operations, troubleshooting, and maintenance of the technology infrastructure, systems, and end-point devices.

Key Responsibilities
  • Support and resolve help desk issues/tickets by gathering information to identify needs, security, and industry best practice solutions.
  • Install, configure, and deploy PC, server hardware, and software, including operating systems, applications, and patches, to support and maintain effective service operations throughout GFF.
  • Support, troubleshoot, repair, and maintain server issues and security for enterprise and large-scale applications.
  • Provide Active Directory Management assistance to staff in managing user and computer accounts.
  • Troubleshoot, review, and resolve blocked websites; perform various duties related to web filter management.
  • Manage, deploy, configure, and maintain servers in a virtualized and traditional environment.
  • Actively monitor systems and networks, diagnose and resolve complex software and networking issues, and automate routine tasks.
  • Provide support for device management (MDM) and application packaging.
  • Install PC and server hardware and components, such as disks, memory, and other components, and test changes in a test environment before implementing them on production systems.
  • Support GFF Culinary directory services infrastructure, including hardware configuration and upgrades, group architecture, account maintenance, and MFA authentication for network access.
  • Create and maintain written and verbal procedures; prepare written technical documentations, training material, standards, reports, and other documents as assigned.
  • Evaluate systems and alternate solutions, develop functional specifications, standards, and requirements for hardware and software purchase and design to ensure optimum system and end-user performance.
  • Make recommendations for changes and additional services.
  • Provide general networking and other technical support as needed.
  • Prepare and maintain various records and reports related to assigned activities.
  • In-depth technical experience with Office 365: Exchange Online, Teams, and SharePoint, including management of user accounts, troubleshooting, and maintenance.
  • Attend and participate in meetings, conferences, and in-service training.
  • Industry-standard best practices infrastructure principles, theories, and security practices.
  • Understanding of networking protocols and topology. Use network management software, including Active Directory and computer management software applications.
  • Image development and deployment, including application delivery, electronic inventory tracking.
  • Networking concepts, practices, and troubleshooting techniques.
  • Knowledge and understanding of security, including user directory structures and group policy.
  • Develop functional specifications, standards, hardware and software purchase, and design requirements to assure optimum system and end-user performance.
  • Understand and carry out oral and written instructions.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain cooperative and effective working relationships with others.
  • Keep current with technology changes and learn new systems/network methodology.
  • Perform with constant interruptions.
  • Meet schedules and timelines.
Requirements
  • B.S. Degree in Information Systems or other IT-related degree.
  • 2-3 years' IT experience with hardware and software application.
  • Excellent verbal and written communication skills.
  • Analyze processes and identify problems and deliver solutions.

Salary Description

Starting at $36.00 per hour

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