Customer Service Ambassador
3 days ago
About the Job
">We are seeking a Customer Service Representative to deliver exceptional customer service and build strong relationships with our clients. As a key member of our team, you will be responsible for managing customer enquiries, providing job progress updates, and working scheduling to meet customer requirements.
- You will reply to incoming calls from customers, answer product and service questions, and provide general information.
- When faced with difficult situations, you will refer to customer scripts to ensure a positive outcome.
- You will follow and improve departmental processes and company service standards.
- All databases will be kept up-to-date with progressing work and client details.
- You will utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
- You will participate in individual and team training/meetings to stay up-to-date on policy and company product knowledge.
- You will keep track of customer accounts and make updates with new account information as necessary.
- You will provide thorough follow-ups to customer interactions to ensure customer satisfaction.
- You will perform all other duties and responsibilities as assigned.
Required Skills and Qualifications
">- You must have excellent customer service skills and attitude.
- You should have problem-solving skills.
- You should be proficient with office equipment.
- You must have attention to detail.
- You should have excellent written and verbal skills.
- You should have excellent interpersonal skills.
Benefits
">- You will receive competitive pay: $30.50 per hour.
- You will have opportunities for career development.
- You will have 25 days of holiday leave plus bank holidays.
- You will have access to a pension scheme.
- You will have paid time off (PTO).
- You will have a 401(k) fixed contribution.
- You will have life insurance.
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