Customer Engagement Associate

2 weeks ago


Lancaster, Pennsylvania, United States Peirce-Phelps Full time

Customer Service Role

Compensation based on experience + Benefits

Position Type: Full Time

Location: Lancaster, PA, USA

Compensation Structure: Hourly

Our company, Peirce-Phelps, is actively looking for candidates to fill the role of Counter Sales / Customer Service Associate in our Lancaster, PA facility.

The Counter Sales Associate plays a crucial role in the daily operations and sales activities of our HVAC distribution center.

Peirce-Phelps provides competitive compensation along with a structured career development program.

The ideal candidate will excel in a dynamic, customer-focused distribution and warehouse setting, delivering exceptional service to our extensive clientele. Responsibilities will include sales, order management, inventory oversight, and addressing various operational tasks throughout the day.

If you are interested in a career within the thriving HVAC/R sector, this opportunity may be for you.

Key Responsibilities:

As a Counter Sales Representative, your duties will include:

  • Establishing and nurturing relationships with customers
  • Creating an outstanding customer experience
  • Processing orders interactively
  • Picking and consolidating customer orders
  • Restocking the counter area
  • Handling customer sales inquiries
  • Participating in career development training and opportunities for advancement

Qualifications:

  • A positive and proactive attitude
  • A strong desire to achieve success
  • A commitment to continuous learning
  • Excellent customer service and communication abilities
  • Minimum of 2 years experience in counter sales or customer service
  • Experience in the HVAC industry is a significant advantage

Benefits:

Peirce-Phelps offers a comprehensive benefits package, which includes:

  • Medical, dental, and disability insurance
  • 401k plan with company matching
  • Paid leave for holidays, vacation, sick days, and floating holidays
  • Tuition reimbursement

We look forward to considering your application.



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