Senior IT Technical Support Specialist for Executives and Directors
18 hours ago
Axiom Technologies is a leading provider of global IT services to medium to large-scale enterprises. Our company overview focuses on delivering cutting-edge solutions that meet the evolving needs of our clients.
The estimated salary for this position is around $65,000 - $80,000 per year, depending on location and experience. The role itself encompasses managing technical support requests, troubleshooting complex issues, and maintaining hardware and software configurations.
Key Responsibilities:
- Providing technical support to executives and directors, working on-site or remotely within a BAU environment.
- Maintaining technical knowledge of Windows 7 & 10, MS Office 2010/2013/2016/365, VOIP, PC/Laptop builds, OS configuration, AD administration, and hardware repair.
- Collaborating with internal teams to resolve technical issues and improve overall service delivery.
- Developing and implementing effective troubleshooting strategies to minimize downtime and optimize system performance.
- Working with vendors and external partners to resolve complex technical issues.
Desired Skills and Qualifications:
- Minimum 3-5 years of relevant experience in IT technical support.
- Strong understanding of hardware and software technologies, including Windows, MS Office, VOIP, and PC/Laptop builds.
- Excellent problem-solving skills and ability to work under pressure.
- Effective communication and interpersonal skills, with the ability to work collaboratively with colleagues and clients.
- Bachelor's degree in Computer Science, Information Technology, or related field.
What We Offer:
- Competitive salary range: $65,000 - $80,000 per year.
- Ongoing training and professional development opportunities.
- Collaborative and dynamic work environment.
- Opportunities for career growth and advancement.
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