DV Shelter Program Assistant

2 months ago


New York, New York, United States Safe Horizon Full time
About the Role

Safe Horizon is seeking a highly motivated and compassionate Client Services Specialist to join our team. As a key member of our DV Shelter Program, you will play a vital role in maintaining a safe, secure, and healing environment for survivors of domestic violence and their children.

Key Responsibilities
  • Client Intake and Assessment: Conduct emergency shelter intakes, assess immediate safety needs, and develop risk management plans to ensure the well-being of our clients.
  • Client Support and Services: Provide crisis intervention, mediation, and de-escalation skills to diffuse situations between residents and their family members or roommates. Assist with basic office tasks, such as archiving, filing, and collating.
  • Client Care and Referrals: Determine clients' immediate needs, provide referrals for basic needs, and assist with discharge procedures, including completing discharge paperwork and related procedures.
  • Facility Maintenance and Safety: Conduct regular health and safety facility checks, understand and follow emergency procedures, and maintain a clean and organized environment.
  • Team Collaboration and Communication: Participate in trainings to improve client-centered practice skills and knowledge about self-care and vicarious trauma. Actively participate in donor tours and help with special client events and holiday parties.
Requirements
  • Education and Experience: High School Diploma/GED and two years of relevant experience. Basic computer skills necessary.
  • Certifications and Training: Obtain the following certifications within 3 months of employment: F07-Fire and Emergency Drill Conductor and S95-Supervision of Fire Alarm Systems (at Emergency Shelters) or F80-Coordinator of Fire Safety and Alarm Systems in Homeless Shelters, Pediatric CPR/First Aid Certification, and Security Guard License (at Transitional Shelters).
Physical Demands

This position requires lifting up to 40 lbs, remaining in a stationary position for long hours, and climbing up to 6 flights of stairs. Safe Horizon is committed to providing a reasonable accommodation to ensure individuals with disabilities can meet any physical demand requirement(s) of the position.



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