Concierge and Front Desk Associate

3 days ago


Charlotte, North Carolina, United States The Aspenwood Company Full time

The Aspenwood Company is seeking a highly skilled and professional Concierge and Front Desk Associate to join our team at our Village on Morehead location, a luxury Independent Living senior community. This role is responsible for establishing first impressions by being a welcoming face and source of information for residents, families, prospective residents, guests, and employees.

  • Key Responsibilities:
  • Monitor all incoming public traffic and assist with questions.
  • Receive guests and others in a courteous, polite, and warm manner.
  • Respond to the needs of residents, families, prospective residents, vendors, and visitors by providing immediate and courteous assistance.
  • Provide key support to the sales and marketing team by effectively managing inquiries and following the company's marketing strategy and training.
  • Assist with guest and employee meal ticket sales and other service requests.
  • Operate the paging/telephone system as required.
  • Answer telephone, determine the nature of the call, and relay information or route the call as appropriate.
  • Assist with maintenance orders either on paper or through an electronic maintenance order system.
  • Monitor emergency calls, doors, and fire alarms and respond in accordance with established policies and procedures.
  • May drive residents to their doctor appointments or events.
  • Assist with scheduling job applicant interviews for department heads.
  • Track incoming/outgoing residents and guests.
  • Member of the community's emergency response team.
  • Maintain a professional appearance and good personal hygiene per company policies.

Requirements:

  • High School diploma or GED required.
  • Prior customer service experience, front desk, and telephone experience preferred.
  • Valid Texas Driver's License is required.
  • Excellent communication and customer service skills.
  • Strong problem-solving skills, good judgment, and attention to detail.
  • Understanding of HIPAA requirements.
  • Proficient in PC skills, including Microsoft Office, Word, and some Excel.


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