Concierge and Front Desk Associate
3 days ago
The Aspenwood Company is seeking a highly skilled and professional Concierge and Front Desk Associate to join our team at our Village on Morehead location, a luxury Independent Living senior community. This role is responsible for establishing first impressions by being a welcoming face and source of information for residents, families, prospective residents, guests, and employees.
- Key Responsibilities:
- Monitor all incoming public traffic and assist with questions.
- Receive guests and others in a courteous, polite, and warm manner.
- Respond to the needs of residents, families, prospective residents, vendors, and visitors by providing immediate and courteous assistance.
- Provide key support to the sales and marketing team by effectively managing inquiries and following the company's marketing strategy and training.
- Assist with guest and employee meal ticket sales and other service requests.
- Operate the paging/telephone system as required.
- Answer telephone, determine the nature of the call, and relay information or route the call as appropriate.
- Assist with maintenance orders either on paper or through an electronic maintenance order system.
- Monitor emergency calls, doors, and fire alarms and respond in accordance with established policies and procedures.
- May drive residents to their doctor appointments or events.
- Assist with scheduling job applicant interviews for department heads.
- Track incoming/outgoing residents and guests.
- Member of the community's emergency response team.
- Maintain a professional appearance and good personal hygiene per company policies.
Requirements:
- High School diploma or GED required.
- Prior customer service experience, front desk, and telephone experience preferred.
- Valid Texas Driver's License is required.
- Excellent communication and customer service skills.
- Strong problem-solving skills, good judgment, and attention to detail.
- Understanding of HIPAA requirements.
- Proficient in PC skills, including Microsoft Office, Word, and some Excel.
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