Medical Support Specialist

5 days ago


Olympia Fields, Illinois, United States SOUTHLAND CARE COORDINATION PARTNER Full time
Job Summary

SOUTHLAND CARE COORDINATION PARTNER is seeking a highly skilled and detail-oriented Medical Support Specialist to provide administrative support to our Nurse Practitioners. The ideal candidate will have excellent communication skills, be able to multitask, and maintain accurate documentation.

Key Responsibilities
  • Assist Health Plan Members with scheduling appointments with the Nurse Practitioners.
  • Provide follow-up reminders to Health Plan Members via phone or email.
  • Assist Health Plan Members to address any barriers to completing scheduled appointments.
  • Process all electronic orders as prescribed by the Nurse Practitioner.
  • Update and maintain accurate documentation of each member encounter in the electronic health record (EHR).
  • Keep accurate documentation of appointments made by members.
  • Update and maintain accurate documentation of all communication during verbal, non-verbal, and text-based interactions with each member.
  • Follow all Policies and Procedures of SOUTHLAND CARE COORDINATION PARTNER.
  • Support program compliance with Performance Goals/Contract Deliverables.
  • Document timely member observations, and clinical treatments/management requiring administrative notification of any critical member issues/concerns and laboratory values.
  • Participate in all SOUTHLAND CARE COORDINATION PARTNER mandatory and CMS regulatory training.
  • Attend all staff meetings – in person or telephonic (if unable to attend, responsible for knowledge of content).
  • Abide by principles and laws related to confidentiality.
  • Demonstrate respect for individual diversity (culture, ethnicity, gender, race, religion, age, economic status).
  • Interact with staff and members to optimize workflow efficiency.
Requirements
  • Successful completion of an accredited Medical Assistant program.
  • High School Diploma or Equivalent Required.
  • Minimum of 1 year of Medical Assistant Experience Preferred.
  • Minimum of 2 years in a Customer Service role required.
Preferred Skills
  • Computer Literate – Word, Google Doc, and Excel.
  • Able to multitask, manage time, and set priorities.
  • Able to remain coachable and teachable at all times.
  • Bilingual Preferred.


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