Seasonal Operations Associate

3 days ago

Elizabeth, New Jersey, United States Tapestry Full time
About the Role

We are seeking a highly motivated and customer-focused Operations Associate to join our team at Tapestry. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Customer Engagement: Develop and maintain strong relationships with customers, providing personalized service and ensuring a seamless shopping experience.
  • Product Knowledge: Stay up-to-date on product offerings, features, and benefits, and use this knowledge to make informed recommendations to customers.
  • Visual Merchandising: Assist in maintaining a visually appealing store environment, including merchandise displays and visual presentations.
  • Operations: Support store operations, including processing transactions, handling customer returns, and maintaining a clean and organized store environment.
Requirements
  • Customer Service: Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Communication: Effectively communicate with customers, colleagues, and management, both verbally and in writing.
  • Teamwork: Collaborate with colleagues to achieve sales goals and maintain a positive store environment.
  • Adaptability: Be flexible and adaptable in a fast-paced retail environment, with the ability to multitask and prioritize tasks.
Preferred Qualifications
  • Previous Retail Experience: 1+ year of experience in a retail sales environment, preferably in a luxury goods or fashion brand.
  • Product Knowledge: Familiarity with luxury goods or fashion products, including features, benefits, and pricing.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and colleagues.
What We Offer
  • Competitive Compensation: Competitive hourly rate and opportunities for advancement.
  • Benefits: Eligibility for benefits, including medical, dental, and vision insurance, as well as 401(k) matching.
  • Training and Development: Ongoing training and development opportunities to enhance your skills and knowledge.

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