Customer Service Representative, Premium Vehicles

3 weeks ago


Atlanta, Georgia, United States Mercedes Benz Full time

Job Summary

The Premium Vehicle Support Representative plays a key role in brand loyalty and customer satisfaction of Mercedes Benz's most valued vehicle owners. Specifically, supports inbound calls for Maybach and EQ customers and assists with a broad scale of customer care services.

Key Responsibilities

  • Provide exceptional customer service to high-end vehicle owners
  • Support inbound calls for Maybach and EQ customers
  • Assist with customer care services, including resolving issues and answering questions
  • Collaborate with internal teams to ensure seamless customer experience

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Knowledge of customer service principles and practices

What We Offer

As a Premium Vehicle Support Representative, you will have the opportunity to work with a prestigious brand and make a meaningful impact on customer satisfaction. You will also have access to ongoing training and development opportunities to help you grow in your career.



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