Customer Service Associate

5 days ago


Somerville, Massachusetts, United States Knitwell Group Full time
About Us

We are a fashion-forward retailer dedicated to empowering women to express themselves authentically and confidently. Our mission is to provide high-quality, stylish clothing that makes women feel confident and beautiful.

Job Description:

We are seeking an experienced customer service associate who can drive revenue by providing exceptional customer service, building relationships with clients, and maintaining a clean and safe store environment. The ideal candidate will be able to consistently meet or exceed financial and credit goals while contributing to the store's overall success.

Key Responsibilities:
  • Drive revenue by providing exceptional customer service and building relationships with clients
  • Ensure compliance with all ANN INC. practices and procedures
  • Additional responsibilities as assigned by Store Manager, Co-Manager, and Sales Leads
Client Experience:
  • Provide excellent customer service by anticipating client needs and exceeding expectations
  • Acknowledge, interact, and build relationships with clients
  • Address client concerns and come to resolution when possible
  • Portray a gracious, friendly, energetic, and engaging manner at all times
Operations:
  • Complete opening/closing procedures and tasks with a focus on client experience
  • Meet merchandise processing standards and maintain an organized work area
  • Adhere to Loss Prevention practices and report potential incidents
  • Maintain a safe work environment and report potential hazards
Technical Expertise:
  • Demonstrate a desire and ability to learn and navigate company computer systems
  • Perform register transactions quickly and efficiently
  • Be proficient in using Distributed Order Maintenance (DOM's) and StyleFinder
Product/Brand Management:
  • Understand and articulate company brand positioning
  • Lives the ANN INC. Purpose, Values & Behaviors in all interactions
  • Participate in and attend Store Meetings
  • Proactively use associate education tools to build product and styling knowledge
Estimated Salary: $40,000 - $65,000 per yearLocation:

Store 3078, Assembly Row, Somerville, MA



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