Automotive Service Advisor
3 days ago
We are seeking a highly motivated and customer-focused individual to join our team as an Automotive Service Advisor. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.
Responsibilities:- Meet with customers to determine their needs for repair and/or service of their vehicle
- Build strong relationships with customers to increase satisfaction and loyalty
- Maintain high standards of ethical business practices, professional image, and customer service
- Monitor the progress of each vehicle and update customers frequently
- Oversee technicians working on customers' vehicles and ensure efficient use of time and resources
- Participate in quality control and contribute to the development of Standard Operating Procedures
- High School Diploma or equivalent
- Accredited training in service advisor skills, customer satisfaction, and quality control
- Automotive service advisor experience
- Ability to concentrate and accomplish tasks despite interruptions
- Ability to perform multiple tasks simultaneously
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Automotive Service Advisor
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