Driver Safety Course Monitor
2 weeks ago
About the Job: We are seeking a Program Delivery Quality Assurance Monitor to join our team at the National Safety Council. This role requires a strong understanding of driver safety course delivery expectations and the ability to observe and record objective information used to evaluate instructors.
Responsibilities:
- Monitor and evaluate instructors' performance during NSC driver safety courses.
- Complete Instructor Observation Evaluation Input form and written summary of observations for each assigned instructor/class.
- Participate in scheduled training or retraining, update seminars, round table discussions, and Instructor Service Specialist development seminars as required.
Requirements:
- High school diploma or equivalent required.
- At least 2 years of relevant customer service or call center experience preferred.
- Proficient with Microsoft Outlook, Excel, Word, and Powerpoint.
What We Offer:
- Competitive hourly rate: $35/hour
- At least 20 PTO days accrued 1st year and 11 paid holidays
- Flexible work arrangements
- Comprehensive medical, dental, vision, and life insurance plans
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