Retail Sales Associate

6 days ago


Danvers, Massachusetts, United States DICK'S SPORTING GOODS INC Full time
Job Title: Retail Customer Service Specialist

We are seeking a highly motivated and customer-focused Retail Customer Service Specialist to join our team at DICK'S SPORTING GOODS INC. This is an exciting opportunity for individuals who enjoy working in a fast-paced retail environment and providing exceptional customer service.

Key Responsibilities:
  • Provide excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.
  • Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
  • Serve as primary customer service provider at the front end and liaison between customers and management.
  • Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
  • Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations.
  • Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
  • Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
  • Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
  • Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
  • Take an all-hands-on-deck approach to support the team across the store.
Qualifications:
  • Prior retail sales, cashier, or customer-focused experience preferred.
  • Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
  • Ability to work extended periods of time (up to 4 hours) standing or walking.
  • Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).
Estimated Salary Range:

$40,000 - $60,000 per year, depending on location and experience.



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