Audio-Visual Systems Specialist
1 week ago
As a dual-role Audio-Visual Systems Specialist and Level 1 Network Support Technician, you will be integral in maintaining the functionality of our multimedia and network infrastructures. Your responsibilities will encompass providing initial technical assistance, executing audio-visual installations, aiding in VoIP system setups, and ensuring the reliability of our technological systems. This role demands a blend of audio-visual and networking expertise to effectively serve our clientele.
Core Responsibilities:
Audio-Visual Technician Duties:
- Configure, install, and sustain audio, video, and networking systems for business clients.
- Conduct site evaluations to determine installation prerequisites.
- Manage and terminate cabling, including Cat5/6, coaxial, and speaker wiring.
- Install and mount audio-visual apparatus such as projectors, speakers, televisions, and control systems.
- Diagnose and rectify technical challenges associated with audio-visual equipment.
- Offer both on-site and remote assistance to clients.
- Collaborate with colleagues and clients to fulfill project specifications.
- Maintain thorough documentation of installation procedures and keep precise records.
- Stay informed about the latest trends and advancements in the industry.
Network Technician Duties:
- Deliver Tier 1 technical support for network-related inquiries.
- Oversee and repair client network operating systems, cabling infrastructure, and associated components.
- Assist in client network management tasks.
- Conduct basic hardware, software, and VoIP repairs and maintenance.
- Integrate new printing and copying devices into customer networks, including scanning and printing functionalities.
- Manage the MOEbiz network and related back-office systems.
- Keep records of completed tasks and ongoing system installations; document all tickets in MOEbiz systems.
- Collaborate with the Managed Services team to devise customer infrastructure strategies.
- Perform basic to intermediate administration of Microsoft 365.
- Reset passwords for domain users.
- Support other departments with routine and special projects.
Job Expectations:
- Basic knowledge of Active Directory.
- Maintain concentration and meticulousness during onboarding and service tasks.
- Troubleshoot network connectivity issues, printing complications, and scanning problems.
- Assist in the formulation of technology roadmaps for implementation at client locations.
- Engage in ongoing network and security training through authorized MOEbiz resources.
- Work collaboratively to foster teamwork.
- Experience in the installation and support of audio, video, VoIP, and network systems.
- Familiarity with various audio-visual equipment and networking components.
- Strong problem-solving and troubleshooting abilities.
- Capability to interpret technical drawings and schematics.
- Excellent communication and customer service skills.
- Proficiency in using standard networking tools, including punch down tools, toning devices, and screwdrivers.
Minimum Qualifications:
- Valid driver's license, insurance, and dependable transportation.
- Ability to lift and transport up to 50 pounds.
- Demonstrated experience in a comparable role, with a solid understanding of network and audio-visual technologies.
- A Bachelor's or Associate's degree in a relevant field is preferred.
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