Audio-Visual Systems Specialist

1 week ago


Bloomington, Indiana, United States MOEbiz Full time
Job Overview

As a dual-role Audio-Visual Systems Specialist and Level 1 Network Support Technician, you will be integral in maintaining the functionality of our multimedia and network infrastructures. Your responsibilities will encompass providing initial technical assistance, executing audio-visual installations, aiding in VoIP system setups, and ensuring the reliability of our technological systems. This role demands a blend of audio-visual and networking expertise to effectively serve our clientele.

Core Responsibilities:

Audio-Visual Technician Duties:

  • Configure, install, and sustain audio, video, and networking systems for business clients.
  • Conduct site evaluations to determine installation prerequisites.
  • Manage and terminate cabling, including Cat5/6, coaxial, and speaker wiring.
  • Install and mount audio-visual apparatus such as projectors, speakers, televisions, and control systems.
  • Diagnose and rectify technical challenges associated with audio-visual equipment.
  • Offer both on-site and remote assistance to clients.
  • Collaborate with colleagues and clients to fulfill project specifications.
  • Maintain thorough documentation of installation procedures and keep precise records.
  • Stay informed about the latest trends and advancements in the industry.

Network Technician Duties:

  • Deliver Tier 1 technical support for network-related inquiries.
  • Oversee and repair client network operating systems, cabling infrastructure, and associated components.
  • Assist in client network management tasks.
  • Conduct basic hardware, software, and VoIP repairs and maintenance.
  • Integrate new printing and copying devices into customer networks, including scanning and printing functionalities.
  • Manage the MOEbiz network and related back-office systems.
  • Keep records of completed tasks and ongoing system installations; document all tickets in MOEbiz systems.
  • Collaborate with the Managed Services team to devise customer infrastructure strategies.
  • Perform basic to intermediate administration of Microsoft 365.
  • Reset passwords for domain users.
  • Support other departments with routine and special projects.

Job Expectations:

  • Basic knowledge of Active Directory.
  • Maintain concentration and meticulousness during onboarding and service tasks.
  • Troubleshoot network connectivity issues, printing complications, and scanning problems.
  • Assist in the formulation of technology roadmaps for implementation at client locations.
  • Engage in ongoing network and security training through authorized MOEbiz resources.
  • Work collaboratively to foster teamwork.
  • Experience in the installation and support of audio, video, VoIP, and network systems.
  • Familiarity with various audio-visual equipment and networking components.
  • Strong problem-solving and troubleshooting abilities.
  • Capability to interpret technical drawings and schematics.
  • Excellent communication and customer service skills.
  • Proficiency in using standard networking tools, including punch down tools, toning devices, and screwdrivers.

Minimum Qualifications:

  • Valid driver's license, insurance, and dependable transportation.
  • Ability to lift and transport up to 50 pounds.
  • Demonstrated experience in a comparable role, with a solid understanding of network and audio-visual technologies.
  • A Bachelor's or Associate's degree in a relevant field is preferred.


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