Community Manager

2 weeks ago

NV United States Yes& Companies LLC Full time
Job Summary

We are seeking a highly skilled and experienced Community Manager to join our team at Yes& Companies LLC. As a Community Manager, you will be responsible for the day-to-day oversight of the operations and administration of a portfolio of clients. This is a unique opportunity to work with a dynamic team and make a real impact in the community management industry.

Key Responsibilities
  • Manage the day-to-day operations of the community association, ensuring compliance with all Federal, State, and Local rules and regulations.
  • Obtain knowledge of the individual clients' governing documents and advise the Board on applicable policies and guidelines.
  • Ensure that all licenses and/or permits pertaining to the operation of the Association are obtained and/or renewed in a timely manner.
  • Recommend procedural and policy amendments and initiatives to the Board of Directors; implement all policies and procedures adopted by the Board.
  • Schedule Board of Directors meetings; prepare agenda; prepare and distribute meeting notices to homeowners.
  • Attend regularly scheduled Board meetings, including preparation and distribution of Board Meeting agenda, meeting materials, and minutes.
  • Maintain operations calendar of important due dates, meetings, and critical deadlines.
  • Financial management, including fiscal budget preparation and oversight, invoice approval, and financial report distribution/comprehension.
  • Reviews, verifies, and codes all invoices with associated back-up/detail and recommends payment to the Board for approval.
  • Interface with all departments of Terra West to ensure services are complete and accurate.
  • Review the Association's budget and current expenses and spending trend for possible savings whenever possible while optimizing utilization of resources and maintaining appropriate levels of quality and service to owners and residents.
  • Ensure that all tax returns are completed in a timely manner by the Accountant.
  • Interface with auditor to ensure receipt of all necessary information to complete thorough and timely annual audits.
  • Oversee annual renewal of insurance policies and work with insurance agent to review and update insurance coverage on an annual basis.
  • Cooperate with workers compensation carrier to complete annual audit.
  • Ensure that assessments, fees, and fines are billed timely and correctly. Work with Association Board, Association attorney, and/or collection agent to ensure that collections proceed per Board adopted collection policy.
  • Perform monthly property inspections to ensure standards set forth in the governing documents are being observed and report any discrepancies to the Board of Directors.
  • Have a thorough knowledge of the Association's responsibilities towards maintenance of common areas, neighborhood common areas, property lines, and landscaping easements.
  • Work with vendors to ensure proper documentation of work orders, board projects, and prompt response to property staff is adhered to for professional and prompt resolution.
  • Track tasks via an action list for regular distribution to the Board, to keep them informed of projects in the queue.
  • Ability to meet and negotiate with outside contractors and vendors for the needs of the community. At the direction of the Board of Directors, obtain bids, evaluate proposals, and make recommendations to the Board for work being contracted to an outside source. Oversee work being performed to ensure satisfactory completion in accordance with the terms of the contract.
  • Review Association's contracts with service providers for cost control and, if necessary, make recommendations to obtain competitive bids.
  • Coordinate the receipt of all architectural and landscape requests and provide copies to the Board or Architectural Review Committee. Track time limitation and conduct final inspection of project at completion if directed by the Board.
  • Review Association's Reserve Study annually and note elements that need repairing or replacing. Review Reserve funding and advise the Board of any recommended changes.
  • Assist the Reserve Study Specialist in the preparation of the Association's Reserve Study in a timely manner and as required.
  • Communicate with and update the Board of Directors on a regular basis regarding the operation and administration of the Association.
  • Daily interaction with community residents and Board members in a professional and courteous manner.
  • Respond timely to inquiries from Board members and residents and follow through for client satisfaction.
  • Resolve homeowners' problems as they pertain to the association, common elements, and governing documents, in a prompt and courteous manner. All calls are returned within 24 hours, except weekends and holidays.
  • Organize and maintain files of all legal documents, owner lists, correspondence, and other files as required.
  • Perform other tasks and projects as directed by the Board of Directors.
  • Stay abreast of current trends in community management through continuing education programs, classes, and conferences.
Requirements
  • Minimum five years' experience as Account/Client Manager.
  • Must possess reliable vehicle with insurance and valid registration.
  • Typing Speed: 45wpm.
  • Proficient in Outlook, Word, Excel, Publisher (preferred).
  • High level written/verbal communication and problem-solving skillset required.
  • Proven leadership ability, self-starter.
  • Available for periodic evening meetings (Monday - Thursday).
  • Valid driver's license.
Core Competencies
  • Must be professional in both appearance and character.
  • Commitment to the highest level of customer service.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Maintain confidentiality and exercise good judgment.
  • Ability to respond effectively to highly sensitive inquiries or complaints.
  • Ability to write letters, newsletters, notices, resolutions, policies, etc.
  • Good decision-making abilities.
  • Organizing and prioritizing skills.
  • Excellent verbal and written communication skills.
  • Attention to detail and accuracy.
  • Excellent time management and follow-through skills.
  • Problem-solving skills.
  • Ability to handle many tasks simultaneously with the ability to work effectively under time constraints and deadlines.
  • Enthusiasm for the job and for the property.

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